Project Management Director in Toronto

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

As a Turner & Townsend Project Management Director, you’ll be responsible for client management and department-related management services within multiple geographic markets, programs, and asset classes to achieve the company's strategic business objectives by delivering outstanding results to our client. This job is part of the Enterprise Project Management division. You will be responsible for global teams delivering commercial office fit-out, retail and Move Adds & Change services.

Responsibilities:

• Communicate with the client and manage client expectations on resourcing needs, project and programme performance, risks, status reporting, and issues escalation.
• Direct all phases of the delivery process for large and high-profile clients including procurement, contracting, planning, tracking, and execution.
• Provide formal supervision to direct report employees in Canada, the US and EMEA. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Ensure that contract procurement, negotiation, execution, administration, and closeouts are accurate, timely, and compliant.
• Develop new business growth and maintain existing business relationships.
• Maintain full responsibility for the financial performance of market, program, and client accounts.
• Identify complex project risks, lead reviews, and develop risk mitigation and backup plans.
• Apply deep knowledge of multiple disciplines, broad industry knowledge, and commercial awareness.
• Lead by example and model behaviors that are consistent with Turner & Townsend values.
• Negotiate with senior management, customers, and external parties of divergent interests to reach an agreement of strategic importance.
• Conceptualize new methods, techniques, processes, and standards across job disciplines or functions.
• Direct the resolution of highly complex or unusual business problems by applying advanced critical thinking.
• Work in partnership with the Account Alliance Director, Facility Management teams, Transaction teams, Procurement and other teams to provide a fully integrated and seamless service.
• Ensure that all account KPI’s and SLA’s are achieved.

Qualifications:

• Bachelor's Degree preferred with 12-15 years of relevant real estate project delivery experience. In lieu of a degree, a combination of experience and education will be considered.
• LEED AP, PMP, and/or CCM designation(s) preferred.
• Polished communicator with experience presenting and liaising with client executive and C-Suite level employees.
• In-depth knowledge of financial terms and principles and the ability to analyze complex business/financial data and develop innovative solutions.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Leadership skills to motivate the team to achieve broad operational targets.
• In-depth knowledge of Microsoft Office products.
• Expert organizational skills with an inquisitive mindset.
• Ideally you have retail project delivery experience and experience with clients/organizations in the financial and professional services sector.

Additional Information:

• 100% covered health and dental benefits for you and your dependents.
• Health spending account, to top up expenses not covered in the benefits program.
• RRSP option with company matching.
• Annual learning and development budget.
• Access to a range of online learning tools, and support for career development and growth.
• Coverage of one professional membership or license fee per year, if directly related to your role.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives.
• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging.