At a Glance
- Tasks: Lead AI-driven product support initiatives for 100 million users.
- Company: Join Tubi, a leader in streaming innovation.
- Benefits: Hybrid work model, competitive salary, and growth opportunities.
- Other info: Dynamic team environment with a focus on excellence.
- Why this job: Revolutionize customer support and drive impactful change daily.
- Qualifications: 7+ years in technical management with strong program skills.
The predicted salary is between 135000 - 165000 $ per year.
Join Tubi as the Director of Product Support Operations and lead AI-first initiatives. Revolutionize product support for over 100 million active users in this hybrid role.
This position is based in San Francisco, New York, Los Angeles, or Toronto and requires a leader with at least 7 years of proven technical program management experience.
You will guide a dynamic team in designing, executing, and refining the operational models critical for customer success.
Your strategic oversight will influence major initiatives across various teams, driving both impact and innovation daily.
Key
Responsibilities
- Define and execute the strategy for Product Support Operations
- Cultivate high-performing Technical Program Management teams
- Develop agentic workflows that ensure program success
- Direct company-level programs with measurable outcomes
- Oversee systems for customer support and voice of the customer
Requirements
- 7+ years in relevant technical management roles
- Proven track record in handling complex programs
- Strong technical fluency and stakeholder management
- Background in customer experience is advantageous
- Knowledge of the media or streaming industry preferred
Lead Tubi's transformation in product support through innovative strategies and a commitment to excellence. #J-18808-Ljbffr
Director of AI-Driven Product Support in Toronto employer: Tubi - Canada
Tubi is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals looking to make a significant impact in the media and streaming industry. With a commitment to employee growth, Tubi offers ample opportunities for career advancement and skill development, all while working in vibrant cities like San Francisco, New York, Los Angeles, or Toronto. Join a dynamic team dedicated to revolutionizing product support for over 100 million active users, where your strategic leadership will drive meaningful change and success.
