At a Glance
- Tasks: Assist customers in English and French via phone, email, and chat.
- Company: Join TTI, a global leader in power tools and outdoor equipment.
- Benefits: Enjoy 100% employer-paid health coverage, competitive salary, and flexible wellness credits.
- Other info: Dynamic culture focused on growth, diversity, and employee development.
- Why this job: Be the voice of our company and make a real difference for customers.
- Qualifications: Bilingual in French and English with strong communication skills.
The predicted salary is between 48000 - 48000 $ per year.
At TTI, people come for the opportunity and stay for the culture!
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like RYOBI® and RIDGID®, we're not just about delivering outstanding performance but also about creating exceptional development for our people. If you're passionate about building your career in a dynamic, fast-paced environment, we want to hear from you!
Culture drives performance, and it's at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we're a team that celebrates success together. We reward creative thinking and encourage your self-development. Join us in driving a culture that supports sustainability, growth, and leadership.
The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner.
What You Will Do:
- Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner.
- Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty.
- Handle escalated customer inquiries, disputes, and problems within department guidelines.
- Continually seek out ways to improve customer satisfaction.
- Develop sound Product Knowledge.
What You Will Bring:
- Must be bi-lingual (French/English)
- Post-secondary education or equivalent experience
- Knowledge of Power Tool industry preferred
- Exceptional communication skills – written and oral
- Initiative and strong organizational skills
- Must be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power Point
What You Will Benefit From:
- 100% employer-paid health and dental coverage - for you and your family
- Competitive annual base salary $48,000
- Company-matched savings plan - we'll match your contributions up to 6% of your earnings
- $500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)
- Generous paid time off, including vacation, personal days, and volunteer time
- Access to virtual healthcare services - anytime, anywhere
- Exclusive employee perks - including brand discounts & preferred pricing with external vendors
- Education reimbursement program - supporting your continued learning and development
Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.
Bilingual Customer Care Representative in Toronto employer: TTI, Inc.
At TTI, we pride ourselves on being an exceptional employer that fosters a collaborative and empowering work culture. As the Integrated Marketing Manager in our North York headquarters, you'll benefit from a dynamic environment that encourages innovation and professional growth, while working on high-impact projects that shape the future of marketing for the Milwaukee brand. Join us to be part of a team that values creativity, accountability, and strategic alignment, ensuring your contributions are recognized and rewarded.
