Director, Employee Communications

Your potential has a place here with TTEC’s award-winning employment experience. As a Director, Employee Communications working remote in Canada, you’ll be a part of bringing humanity to business. You’ll set the enterprise communication strategy that connects business priorities, transformation, culture, and employee experience into a clear global narrative. This role requires flexibility to support global meetings and business priorities across time zones as needed.

What You’ll be Doing

• You’ll lead TTEC’s employee communications function, defining the strategy, narrative, governance, and measurement approach that help employees understand the company’s direction and their role in its success.
• You’ll advise executive leaders, People & Culture, and business teams on communication priorities across regions, channels, and key business moments.
• As a senior communication leader, you’ll anticipate communication risks, guide transformation messaging, and equip leaders to communicate with consistency and confidence.
• You’ll develop a high-performing team, strengthen editorial and channel practices, and ensure employee communications support business outcomes.
• You’ll report to the Executive Director of Talent Attraction & Employee Experience.
• You’ll build a strategic, disciplined, and trusted communication function that delivers enterprise counsel, measurable plans, and employee-centered content.

During a Typical Day, You’ll

• Set the enterprise employee communications strategy, narrative priorities, governance model, and operating rhythm for global programs, executive messages, transformation initiatives, and culture moments.
• Advise senior leaders on communication priorities, risks, timing, audiences, and message approach.
• Lead and develop a global employee communications team while aligning work across communications, channel, creative, production, and business partners.
• Shape executive messages, leader talking points, employee updates, presentations, campaign materials, and change communications.
• Define communication plans with clear objectives, audiences, channels, deliverables, owners, timing, approvals, and measurement.
• Strengthen governance, prioritization, editorial planning, and reporting so strategic work is planned, resourced, and delivered consistently.
• Use employee insights, communication metrics, and business feedback to evaluate effectiveness, guide recommendations, and support leadership decisions.

What You Bring to the Role

• Bachelor’s degree in communications, marketing, public relations, journalism, organizational communication, or equivalent experience.
• Significant experience leading employee communications, executive communications, internal campaigns, or change communications in a complex organization.
• Proven ability to lead teams, set priorities, coach communicators, and build practices that support consistent delivery.
• Executive-level writing, editing, and messaging skills with the ability to make complex topics clear, relevant, and actionable.
• Ability to advise senior leaders, lead through influence, and build trusted partnerships across functions, regions, and levels.
• Strong operational discipline, including the ability to manage competing priorities, approvals, timelines, risks, and deliverables.
• Experience using communication metrics, employee feedback, and business context to guide strategy and strengthen outcomes.

What You Can Expect

• Support for your career and professional development.
• An inclusive, community-minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Paid time off, wellness, healthcare, and other benefits based on your location.
• A competitive compensation package and performance bonus opportunities, where applicable.
• Flexibility to support global meetings and business priorities across time zones as needed.

About TTEC

TTEC is a global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands. We are committed to creating a diverse and inclusive workplace where every employee feels valued, respected, and empowered to contribute to our shared success. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.