At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences.
- Company: Join TTEC, a leader in customer experience solutions.
- Benefits: Competitive pay, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real difference by guiding your team to success.
- Qualifications: Experience in leadership, strong communication, and tech-savvy skills.
The predicted salary is between 59400 - 72600 $ per year.
Lead customer experience onsite with TTEC in Windsor, Ontario, using coaching and empathetic leadership to guide associates toward performance goals.
As a Team Lead, you will provide direct management for your team and report to the Service Delivery Manager.
You will motivate associates, answer questions, resolve issues, and handle customer escalations.
The work includes coaching, feedback, training coordination, and monitoring performance across TTEC and client metrics.
Key Responsibilities
- Coach associates toward company and client performance goals
- Coordinate training on updated services, products, or processes
- Monitor attendance, process payroll, and complete administrative tasks
- Handle customer escalations while ensuring quality interactions
- Troubleshoot technology issues and support outage processes
Requirements
- Associate degree, technical school, or equivalent work experience
- Strong time management and task prioritization skills
- Ability to support team performance in fast-paced conditions
- Empathetic leadership during conflicts with diverse team members
- Comfort with computer systems and multiple applications
Bring coaching, customer focus, and composed decision-making to TTEC's onsite Team Lead position in Windsor, Ontario.
Customer Experience Team Lead in Windsor employer: TTEC Holdings, Inc.
TTEC Holdings, Inc. offers an award-winning employment experience with a strong focus on team culture and leadership development. Employees benefit from opportunities to grow within the company while being part of a supportive environment that emphasizes coaching and empathetic leadership. The company's Great Place to Work certification in Canada highlights its commitment to creating a positive workplace for its associates.
