At a Glance
- Tasks: Lead and mentor engineers while delivering innovative AI-powered customer experience solutions.
- Company: Join TTEC Digital, a certified Great Place to Work with a focus on employee growth.
- Benefits: Enjoy competitive salary, inclusive culture, and opportunities for leadership development.
- Other info: Dynamic environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in the tech world by shaping the future of customer experience.
- Qualifications: 8+ years in software engineering or product development with strong leadership skills.
The predicted salary is between 135000 - 165000 $ per year.
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Architect, Product Development is a technical leadership role within TTEC Digital's Product Development organization, responsible for delivering AI-powered Customer Experience (CX) and contact center solutions across the company's proprietary product portfolio. This role combines people leadership, solution architecture, and implementation oversight to drive successful product initiatives and customer deployments. The Architect will lead engineers and technical leads while partnering closely with Product Management, Architecture, QA, DevOps, and Professional Services to ensure successful delivery and operational readiness.
The ideal candidate is a technically strong leader who can guide solution design, coordinate complex implementations, evaluate emerging technologies, and develop high-performing teams. This role provides opportunities for continued leadership growth and increased organizational responsibility over time.
What You’ll Be Doing
- Lead, mentor, and develop engineers and technical leads, fostering accountability, growth, and technical excellence
- Drive delivery of product initiatives, platform enhancements, and customer deployments of TTEC Digital products
- Coordinate execution across Engineering, QA, DevOps, Product Management, Architecture, and Professional Services teams
- Develop solution designs, architecture diagrams, and implementation approaches using tools such as Lucidchart, Visio, or similar platforms
- Lead technical design reviews, implementation planning activities, and delivery readiness efforts
- Identify and manage technical risks, dependencies, and implementation challenges
- Research and evaluate emerging AI, customer experience, and contact center technologies
- Assess integration opportunities across AI platforms and CCaaS solutions to support product innovation and customer needs
What You’ll Bring To The Role
- 8+ years of experience in software engineering, solution architecture, technical leadership, or product development
- Prior experience managing engineers, technical leads, or software development teams
- Proven experience delivering complex software implementations across multiple teams and stakeholders
- Experience with Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-powered customer experience solutions
- Working knowledge of Google Cloud Platform (GCP), Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems
- Experience creating and presenting architecture diagrams and technical solution designs
- Strong communication, leadership, and stakeholder management skills
Preferred Qualifications
- Experience with Google CCAI, Vertex AI, Gemini, Dialogflow, Agent Assist, or related Google AI technologies
- Experience with contact center and customer experience platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, or similar CCaaS solutions
- Experience evaluating, designing, or implementing integrations between AI platforms and customer experience technologies
- Familiarity with telephony concepts, SIP-based communications, voice routing, and contact center ecosystems
- Exposure to DevOps practices, CI/CD pipelines, observability, and SaaS product operations
- Experience with AWS, Azure, or multi-cloud environments
- Familiarity with modern AI platforms and services such as AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic, or similar enterprise AI technologies
Architect, Product Development in Toronto employer: TTEC Digital
At TTEC Digital, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Data Consultant, you'll enjoy the flexibility of remote work while collaborating with a talented team dedicated to innovation in Data Science and AI. We offer robust professional development opportunities, competitive benefits, and a commitment to making a positive impact for our clients, making TTEC Digital an exceptional place to advance your career.
