At a Glance
- Tasks: Help customers with vehicle support and create smooth experiences through various communication channels.
- Company: Join TTEC, a global leader in customer experience with a supportive culture.
- Benefits: Earn $17/hour plus bonuses, with health benefits and tuition reimbursement.
- Other info: Enjoy a flexible remote work setup and access to thousands of free courses for growth.
- Why this job: Make a real difference by helping others while developing your skills in a dynamic environment.
- Qualifications: 6 months of customer service experience and a high school diploma required.
The predicted salary is between 17 - 17 $ per hour.
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative – Automotive Support working remotely in Canada, you’ll be a part of bringing humanity to business.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all! This role is limited to residents of certain locations in Canada only. This position is open to residents of Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan. Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada. These restrictions are for this opportunity only.
What You’ll be Doing
- Assist vehicle owners, prospective customers, and dealerships by providing thoughtful, accurate support across multiple communication channels.
- Help with vehicle features, connected services, app support, warranty questions, recalls, maintenance guidance, or general ownership needs.
- Answer incoming communications from customers through phone, chat, email, and other supported channels.
- Provide basic troubleshooting support for connected vehicle services, vehicle mobile app support, remote services, navigation, infotainment, and account access.
- Research customer questions using internal tools, knowledge resources, and documented procedures.
- Accurately document customer interactions, case details, and next steps in customer management systems.
- Help resolve customer concerns during the first interaction whenever possible.
- Escalate complex concerns to the appropriate support teams when additional research or follow-up is needed.
What You Bring to the Role
- 6 months or more of customer service experience.
- Automotive, technical support, troubleshooting, or product support experience.
- High school diploma or equivalent.
- Ability to explain product, service, or technical information in a clear and helpful way.
- Computer experience and ability to navigate multiple systems while assisting customers.
- Secure, high speed wired internet connection (minimum 30 mbps).
What You Can Expect
- Supportive of your career and professional development.
- An inclusive culture and community minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Base wage of $17 per hour plus performance bonus opportunities.
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
A Bit More About Your Role
We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Customer Service Representative – Remote in Montréal employer: Ttec - Canada
At TTEC, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values your growth and development. As a Bilingual Customer Service Representative in the automotive support sector, you'll enjoy competitive pay, performance bonuses, and a comprehensive benefits package, all while working remotely from various provinces in Canada. Join our dynamic global family where your contributions are recognized, and you can thrive in a community that encourages giving back and continuous learning.
