Disability Management Specialist in Toronto

The Toronto Transit Commission (TTC), North America's third largest transit system, has a fantastic opportunity in our Human Resources Department. Join our team as a Disability Management Specialist!

What You Will Do

Reporting to the Manager, Occupational Health and Employee Wellness, you will oversee and manage the organization’s disability management programs. Your work will focus on supporting employee recovery, reducing lost time, and ensuring safe, sustainable return‑to‑work outcomes.

• Managing all aspects of Workplace Safety and Insurance Board (WSIB) claims ensuring proactive case management, identifying early and safe return‑to‑work opportunities, and addressing barriers to successful return to work.
• Ensuring timely, strategic oversight of all disability‑related matters to promote employee well‑being and minimize workplace disruption.
• Reviewing, disputing, and appealing WSIB decisions when appropriate.
• Assessing and adjudicating short‑term disability (STD) claims in accordance with applicable benefit plans and policies.
• Collaborating and communicating effectively with employees, WSIB representatives, union partners, managers, and other stakeholders.
• Providing guidance on occupational and non‑occupational injury and illness policies, programs, and best practices to various stakeholders.

What Qualifications Do You Bring?

• Completion of a post-secondary education in a related field or relevant discipline (e.g., human resources, healthcare, social services, psychology, kinesiology) or an equivalent combination of education, training, and experience.
• CRTWC or CDMP designation considered an asset.
• Experience managing disability claims (STD, LTD, and workers’ compensation) including complex mental health claims.
• Working knowledge of the Workplace Safety and Insurance Act (WSIA) and Workplace Safety and Insurance Board (WSIB) operational policy.
• Proficiency with word processing, spreadsheets, databases, and the ability to learn new systems.
• Strong analytical, critical thinking, and decision making skills.
• Effective communication, negotiation, mediation, and conflict resolution abilities with a client focused approach.
• Professionalism, empathy, and the ability to support employees while balancing organizational needs.
• Demonstrated resilience, flexibility, initiative, and problem solving skills.
• Ability to work independently and collaboratively while maintaining confidentiality and following policies and procedures.
• Experience handling confidential and sensitive information.
• Understanding of HR practices, workplace accommodations, and cross departmental collaboration.
• Working knowledge of key provincial and federal legislation, including the Ontario Human Rights Code, AODA, Occupational Health and Safety Act, and other relevant statutes.

What Skills Do You Bring?

• Maintain documentation and historical records.
• Plan and organize activities/projects to meet section and organizational goals.
• Apply analytical skills.
• Communicate in a variety of mediums.
• Use office technology, software and applications.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives.
• Support for professional development opportunities for all colleagues through a broad range of learning programs.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity. Accommodations for applicants are available upon request throughout the recruitment and selection process.