At a Glance
- Tasks: Lead a team of drivers and manage daily operations with a focus on efficiency.
- Company: Join a dynamic company that values teamwork and innovation.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Other info: Fast-paced environment with opportunities for travel and career advancement.
- Why this job: Make a real impact by improving operations and supporting your team.
- Qualifications: Experience in management and strong communication skills are essential.
The predicted salary is between 66888 - 81752 $ per year.
The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers.
The Ops Lead reports to the Country Manager.
- Primary Responsibilities
- Manage team of Data Collection Driving Operations field resources
- Drives day-to-day operations following standard operating procedures
- Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors
- Conduct periodic reviews with teams and Program Managers
- Facilitate teams meetings to disseminate relevant information to the Team
- Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed
- Provide Subject Matter Expert (SME) advice on regional issues and concerns
- Assist with strengthening relationships with Internal/ External Customers and vendor/partner organizations
- Participate in weekly and monthly business review meetings with internal and external stakeholder
- Assist in gathering and analyzing reporting details
- Provide status reports (weekly, monthly, etc.) as required
- Support with special projects; Invoice verification, and reporting metrics as needed
- Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs
- Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization
- Assist in adherence to quality, safety and financial controls
- Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction
- Provide insight, guidance, Continual Service Improvement and Service Assurance support
- Assist in driving service improvement programs and initiatives
- Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions
- Escalate issues (performance/functional) to management team as needed
- Additional duties as defined
- Required qualifications
- Experience as a people manager, and/or operations lead
- Strong written and verbal communication skills
- Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues
- Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)
- Self-motivated with a proven track record
- Team player and willing to assist when and where needed
- Ability to analyze data and establish measurable action plans to improve performance
- Ability to travel
- #J-18808-Ljbffr
Operations (Ops) Team Lead employer: TSMG Holding
Join our dynamic team as an Expert Drone Pilot, where your skills in aerial surveying and inspections will be highly valued. We foster a collaborative work culture that prioritizes employee growth, offering ongoing training and development opportunities to enhance your expertise. Located in a vibrant area, we provide a supportive environment that encourages innovation and ensures you can make a meaningful impact on project success.
We think you need these skills to ace Operations (Ops) Team Lead
People Management
Operations Management
Strong Written Communication Skills
Strong Verbal Communication Skills
Data Analysis
Coaching and Mentoring
Team Collaboration
