Senior Partner Success Manager in Vancouver

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud.

Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.

Position Summary:

We're hiring a Senior Partner Success Manager to own every aspect of account management for the partners who resell Trulioo's identity verification solutions. You will be the primary account manager and trusted advisor for a portfolio of reseller partners in North America, accountable for the full lifecycle of those relationships — pipeline, enablement, co-selling, expansion, technical alignment, and growth. This is a success-led, relationship-driven role focused on deepening and growing the partnerships we already have rather than recruiting net-new partners.

Your core mandate is growth: you will carry a small year-over-year net-new revenue target across your portfolio. You'll succeed by making partners exceptional at selling Trulioo, building and reviewing pipeline, upselling their existing clients into new products, and keeping the technical relationship healthy. You'll sit at the center of a cross-functional effort — coordinating Technical Account Management, Product, Marketing, and Support — to ensure every partner in your portfolio is set up to win.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed. This will be a full-time, permanent position working remotely out of North America, with a preference for U.S.-based applicants.

What You’ll Be Doing:

• Own the partner relationship end to end.
• Serve as the dedicated account manager and single point of contact for a portfolio of active reseller partners.
• Own a net-new growth target.
• Build and review pipeline.
• Train partner sales teams.
• Co-sell alongside partners.
• Upsell into the existing base.
• Run QBRs and business reviews.
• Partner with Technical Account Management.
• Identify new opportunities within each partner.
• Be the voice of the partner internally.
• Champion AI-enabled ways of working.

What You’ll Bring:

• 7+ years in partner success, channel account management, strategic account management, or partner/channel sales.
• A demonstrated track record of growing a portfolio of partners or accounts and hitting revenue growth or expansion targets.
• Hands‑on experience with the full account management motion.
• Experience managing relationships with technical, API‑driven products.
• Strong consultative relationship‑building skills.
• Excellent communication, presentation, and cross‑functional collaboration skills.
• Proficiency with CRM and partner/customer management tools.
• Comfort operating independently in a remote, fast‑moving environment.

Nice to Have:

• Direct experience with identity verification, fraud prevention, KYC/KYB/AML, or regulatory compliance solutions.
• Familiarity with identity orchestration, risk decisioning, or onboarding platforms.
• Experience owning both retention and expansion targets within a partner or channel motion.
• An established network across fintech, banking, or digital commerce.
• Bachelor's degree or equivalent practical experience.

Why Join Us:

At Trulioo, our partners help extend digital trust to more people and businesses around the world — and this role sits at the heart of that mission. You'll own relationships with some of the most innovative platforms in fintech, work cross‑functionally with teams that care about getting partners to success, and have real ownership over a growing portfolio.

Thriving at Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world‑class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process.