At a Glance
- Tasks: Lead our global network and mentor a growing IT team while driving innovation.
- Company: Join Trulioo, a top employer redefining digital identity verification.
- Benefits: Enjoy health coverage, retirement plans, flexible work, and wellness programs.
- Other info: Dynamic, inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in tech while shaping the future of digital trust.
- Qualifications: 5-8 years in IT operations with strong networking and mentoring skills.
The predicted salary is between 90000 - 110000 $ per year.
Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud.
Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location.
What We Offer
- Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
- Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
- Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription.
- Employee Resource Groups: Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.
Position Summary
Reporting to the Director of IT, the IT Lead will be responsible for owning our global network and providing technical direction to a growing IT team. This is a hands-on individual contributor role responsible for our network and VPN modernization, advising our senior systems administrators on which technical path to take, and mentoring the team on the technical side. You will also drive our SSO rollout and the integration of AI into business-critical systems.
What You’ll Be Doing:
- Own the network across our Vancouver, San Diego, and Dublin offices on our Cisco Meraki stack, and lead the evaluation and modernization of our remote access and network access architecture.
- Provide technical guidance to the IT team, advising senior systems administrators on network, architecture, and tooling decisions.
- Drive the SSO integration roadmap across remaining applications.
- Improve the operational maturity of the IT service function.
- Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement.
- Lead hands-on integration of AI capabilities into business critical IT systems and workflows.
What You’ll Bring:
- Bachelor’s degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience.
- 5–8 years of experience in IT operations, systems, or network administration.
- Clear, direct written and verbal communication.
- Coaching skills and the patience to build technical ownership in newer team members.
- Deep hands-on experience administering multi-site enterprise networks.
- Strong technical background across networking, identity, and endpoint management.
- Working knowledge of SSO and identity concepts.
- Experience with the following tools/technology: Cisco Meraki networking, mesh VPN or zero-trust network access platforms, SSO and identity platforms, endpoint management, and ITSM tooling.
- AI fluency.
Nice to Have:
- Cloud fundamentals across AWS, Azure, or GCP.
- ITIL Foundation or equivalent process certification.
- Hands-on experience with AI governance.
Interview Process:
- Recruiter Interview: 30 minutes
- Hiring Manager Interview: 45–60 minutes
- Panel/Assignment/Presentation: 60 minutes
- Final Leadership Interview: 30–45 minutes
At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. We’re committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.
IT Lead in Vancouver employer: Trulioo
Trulioo is an exceptional employer that prioritizes innovation and inclusivity, making it a fantastic place for professionals looking to make a global impact in digital identity verification. With a robust benefits package, a flexible hybrid working environment, and a strong commitment to employee growth through wellness programs and resource groups, Trulioo fosters a collaborative culture where every team member can thrive. Located in Vancouver, our offices are designed to support both productivity and well-being, ensuring that you can contribute meaningfully while enjoying a balanced work-life experience.
