Continuous Improvement & AI Intelligence Automation Lead in Vancouver

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud.

What We Offer:

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.

Position Summary:

We are seeking a hands-on Continuous Improvement & AI Intelligence Automation Lead to lead enterprise process optimization and intelligent automation initiatives across Trulioo, as part of the Transformation Office. This role sits at the intersection of operational excellence, process redesign, and automation execution. You will identify inefficiencies, redesign workflows, embed continuous improvement methodologies, and implement automation and AI-driven solutions that enable scalable growth.

What You'll Be Doing:

• Lead enterprise-wide continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Map current-state processes across Operations, Customer Success, Compliance, Sales, Finance, and Engineering.
• Identify inefficiencies, bottlenecks, risk exposures, and scalability constraints.
• Redesign and standardize workflows to improve cycle time, quality, cost efficiency, and compliance.
• Establish KPIs and operational dashboards to measure sustained performance improvements.
• Build a culture of continuous improvement through workshops, training, and structured problem-solving.
• Define and evolve a clear automation strategy aligned with operational excellence objectives.
• Develop and maintain a value-driven roadmap prioritizing initiatives based on ROI, risk reduction, and scalability impact.
• Ensure automation initiatives support broader process redesign rather than automating broken workflows.
• Continuously reassess priorities based on performance insights and changing business needs.

What You'll Bring:

• 8–10+ years of experience in continuous improvement, operational excellence, automation leadership, or transformation roles.
• Demonstrated success leading process redesign and measurable performance improvement initiatives.
• Proven hands-on experience with automation tools (UiPath, Automation Anywhere, Blue Prism, Celonis, Power Automate).
• Familiarity with AI-driven automation and emerging intelligent automation technologies.
• Strong understanding of SDLC and automation lifecycle practices.
• Experience working in high-growth technology, SaaS, fintech, or regulated environments preferred.

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. Together, we can shape the digital future. If you don’t see yourself fully reflected in every job requirement listed, we still encourage you to reach out and apply.