TrueContext in Ottawa is seeking a technical support specialist to own tickets from start to finish, diagnosing issues across API, data flows, and mobile platforms. You will work across email, portal, and phone to understand customer goals and deliver clear resolutions.
The role emphasizes reproducing problems, narrowing causes, and communicating fixes to both technical and non-technical users. A hybrid office setup and late-shift hours are part of the job, with on-call coverage as needed.
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Hybrid Technical Support Analyst – SaaS (Ottawa) employer: TrueContext
TrueContext is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Sales Engineer role based in Ottawa. With a strong emphasis on employee growth, we offer extensive training opportunities, a hybrid work environment, and generous benefits including wellness allowances and ample vacation time. Join us to be part of a collaborative team that values your contributions and empowers you to shape the future of our cutting-edge field intelligence platform.
