At a Glance
- Tasks: Lead a team to enhance customer experience and manage complex issues.
- Company: Join Trudell Medical, a leader in patient-first service.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in St. John's.
- Why this job: Make a real impact on customer satisfaction and operational excellence.
- Qualifications: 5+ years in customer-facing roles and leadership experience required.
The predicted salary is between 72000 - 88000 $ per year.
Become a pivotal part of Trudell Medical Limited as a Customer Experience Leader in St.
John's, Newfoundland.
Drive excellence in patient-first service and operational efficiency with your expertise.
In this leadership role, you will guide a newly formed Customer Experience team, focusing on delivering top-notch service and ensuring accurate order management.
Collaboration with internal teams like finance and quality will be crucial, as you’ll handle complex escalations and drive continuous improvement efforts.
Key
Responsibilities
- Lead and develop customer experience representatives
- Oversee order-to-invoice accuracy and timelines
- Manage complex customer issues and escalations
- Set and monitor KPIs for team performance
- Build strong stakeholder relationships across functions
Requirements
- Post-secondary education in Business or related field
- 5+ years in customer-facing roles with leadership experience
- Strong knowledge of order management processes
- Proven experience in coaching and developing teams
- Proficiency with ERP and CRM systems
Use your leadership and analytical skills to enhance customer experience within Trudell Medical in St. John's. #J-18808-Ljbffr
Customer Experience Leader in St. John's employer: Trudell Medical Limited
Trudell Animal Health is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals passionate about veterinary healthcare. With a strong commitment to employee growth, we offer mentorship opportunities and encourage continuous improvement, ensuring that our team members thrive in their careers. Located in a vibrant community, we provide a supportive environment where your contributions directly impact the well-being of animals and the success of our products.
