At a Glance
- Tasks: Lead and develop customer service teams while ensuring top-notch service delivery.
- Company: Join Triple Eight Transport Inc., a leader in the transportation industry.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities to collaborate across various departments.
- Why this job: Make a real impact by enhancing customer satisfaction and operational efficiency.
- Qualifications: 5+ years in customer service with leadership experience; logistics background preferred.
The predicted salary is between 64350 - 78650 $ per year.
Lead customer service operations at Triple Eight Transport Inc. in Abbotsford, using team leadership and commercial judgment to strengthen service delivery. As Customer Service Manager, you will lead Customer Service Representatives and Account Managers across transportation operations. The role combines coaching, KPI monitoring, customer relationship management, retention planning, and cross-functional collaboration. You will balance customer satisfaction with operational efficiency and profitability while supporting measurable business results.
Key Responsibilities:
- Lead, coach, and develop customer service and account management teams
- Monitor KPIs, performance reviews, productivity, and service quality
- Oversee key accounts, escalations, communication, and retention strategies
- Coordinate workloads, priorities, order processing, shipments, and documentation
- Partner with Sales, Finance, Operations, Dispatch, Planning, and Billing
Requirements:
- Minimum five years' progressive customer service, account management, or logistics experience
- At least two years' leadership or supervisory experience
- Strong business, financial, communication, negotiation, and conflict-resolution skills
- Transportation or trucking industry operations experience preferred
- Microsoft Office, especially Excel; TMS and CRM experience is an asset
- Bring accountable leadership, customer retention expertise, and operational judgment to Triple Eight Transport's Abbotsford team.
Customer Service Operations Manager employer: TRIPLE EIGHT TRANSPORT INC.
At Triple Eight Transport Inc., we pride ourselves on fostering a supportive and empowering work environment where employees can thrive and develop their careers. As a Leasing Manager in Abbotsford, you'll benefit from our commitment to innovation and service excellence, while enjoying opportunities for professional growth and collaboration with a dedicated team. Join us to make a meaningful impact in the transportation industry and be part of a company that values its people above all else.
Contact Details:
TRIPLE EIGHT TRANSPORT INC. Recruitment Team
