Support mobile mapping systems onsite in Richmond Hill using technical troubleshooting, customer training, and positioning expertise. Travel remains below 10%.
As a Product Support Analyst with Applanix, a Trimble company, you will advise customers, sales representatives, and product managers. Your work covers applications, product performance, installations, and complex field problems. You will support positioning and mapping solutions across customer projects.
Key Responsibilities:
- Provide technical advice on applications, performance, installation, and critical topics
- Resolve complex customer problems during installation phases
- Train staff and clients on company products
- Support field operations, trials, demonstrations, and new system installations
- Document modifications, troubleshooting procedures, and problem resolutions
Requirements:
- University degree in geomatics, surveying, or related discipline
- Knowledge of mobile mapping, photogrammetry, and remote sensing
- Excellent analytical, problem-solving, and communication skills
- Strong customer service and interpersonal skills
- Willingness to travel for training, trials, and customer support
Apply mobile mapping, customer support, and technical problem-solving expertise while supporting Applanix positioning systems onsite in Richmond Hill.
Mobile Mapping Product Support Analyst in Richmond Hill employer: Trimble Inc.
Trimble is an exceptional employer that empowers its employees to make a real-world impact through innovative solutions in the construction industry. With a strong focus on collaboration and a purpose-driven culture, employees enjoy a supportive work environment that fosters growth and ownership. Located in Kamloops, Canada, Trimble offers unique opportunities for professional development while working on projects that enhance safety, sustainability, and efficiency across the globe.
