Service Manager

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America. Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives.

The compensation for this role will be commensurate with experience. The salary range is $98,000 to $120,000, with the final offer determined based on the candidate's relevant skills and experience.

Trimac Transportation is a North American leader in bulk transportation, seeking a proactive and results-driven Facility Manager to oversee all aspects of shop and/or wash rack operations. This position is responsible for facility leadership, maintenance performance, environmental compliance, team development, and customer service excellence. The Facility Manager ensures safe, efficient, and cost-effective execution of maintenance and cleaning activities while supporting operational goals, regulatory standards, and customer expectations. This role reports to the Area Manager, with dotted-line accountability to the NTS Director.

Who You Are

• Strong knowledge of mechanical repair and tank wash operations.
• Understanding of regulatory and compliance standards (B620, HM183, environmental laws).
• Strong leadership and coaching abilities; proven team-building skills.
• Excellent communication and interpersonal skills with ability to interface at all organizational levels.
• Ability to work independently in a fast-paced, performance-driven environment.
• Proficiency in Microsoft Office and shop management systems.
• Customer-focused mindset with business development acumen.

Responsibilities

• Operational Oversight: Lead day-to-day operations of the shop and wash rack, ensuring safe, timely, and high-quality work on all equipment. Oversee both planned and unplanned maintenance, repair, and tank cleaning operations. Ensure equipment and facilities are maintained in accordance with federal, state/provincial, and corporate guidelines. Manage throughput and evaluate process efficiencies for continuous improvement. Track and control parts, tires, chemicals, and equipment inventory.
• Safety, Environmental & Regulatory Compliance: Ensure strict adherence to all safety policies, environmental protocols, and regulatory requirements (e.g., TDG, WHMIS, effluent management, confined space entry). Maintain records of inspections, testing, and maintenance activity in accordance with B620/HM183 and other applicable standards. Ensure proper disposal of waste and effluents and report discrepancies to appropriate stakeholders.
• People Leadership: Hire, train, supervise, and coach shop and/or wash rack staff including mechanics, technicians, and support personnel. Monitor performance, ensure proper use of safety equipment, and foster a culture of accountability. Lead performance reviews, employee development plans, and disciplinary actions when necessary. Monitor payroll and overtime to ensure labour cost efficiency.
• Customer Service & Commercial Growth: Maintain relationships with customers, internal sales teams, vendors, and regulatory agencies. Ensure service quality meets or exceeds expectations and address any service failures. Support and grow commercial shop and/or cleaning revenue by managing existing accounts and soliciting new opportunities. Approve and process work orders, cleaning tickets, and invoicing to ensure accurate billing and participate in timely accounts receivable collection.
• Financial Management: Manage operating budgets, monitor maintenance costs, and ensure financial performance aligns with branch targets. Control expenditures on labour, parts, and supplies; participate in annual budgeting and capital expenditure requests. Track revenue, productivity, and KPI performance for both shop and/or wash rack operations.

Qualifications

• High School Diploma required, post-secondary education or technical certifications in heavy-duty mechanics, operations, or related field preferred.
• 5–7 years of experience in maintenance operations, tank wash services, or related industrial environments.
• 3+ years in a leadership or supervisory role required.

Benefits

• We invest in our employee’s growth through training and development programs.
• We offer a comprehensive benefits package such as: Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits.
• Paid vacation, sick time, and company holidays.
• Paid time off for volunteer activities to help give back to our communities.
• Pension Plan.
• Tuition Reimbursement Program to achieve your educational goals.
• Continuous learning and career development.

Safety Commitments

• We make safety a part of every decision.
• We make safety personal.
• We have the courage to intervene.