Senior Advisor in Mississauga

Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

The Position: As Trillium and Clinical Systems and Informatics (CSI) continue to expand, the Epic Applications Analyst will play a key role in supporting, optimizing, and maintaining the Epic Health Information System (HIS). This highly motivated individual will apply their technical expertise to support clinical workflows and ensure Epic applications meet the needs of both clinical users and business partners.

Key Responsibilities:

• Design, build, test, and implement Epic applications in alignment with hospital workflows.
• Act as a subject matter expert (SME) with deep Epic knowledge and multiple Epic certifications across several modules.
• Analyze operational needs to configure Epic systems and inform workflow decisions.
• Assist in customizing, testing, and deploying new Epic features and updates.
• Troubleshoot and resolve technical issues that affect clinical users and workflows.
• Continuously evaluate new features and releases to enhance system functionality and user experience.
• Work directly with clinical teams and business partners to understand workflows.
• Collaborate with the training team to develop training content and tip sheets.
• Identify cross-application issues and work with relevant teams to resolve them.
• Attend regular team meetings to discuss deliverables and upcoming milestones.
• Act as a secondary support contact for application end-users.
• Participate in an on-call rotation and be available for extended hours as required.
• Contribute to additional projects and initiatives as required.

Required Certification:

• Multiple Epic Certifications (Beaker Clinical Pathology, Beaker Anatomic Pathology).

Experience & Skills:

• Bachelor’s degree in healthcare, IT, or a related field preferred; Master’s degree is an asset.
• Minimum two years of hospital clinical and/or hospital information systems experience.
• 4+ years of experience in configuring and supporting Epic systems in a healthcare setting.
• Strong background in EHR support, implementation, and optimization.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Commitment to patient and staff safety in a healthcare environment.
• Ability to work effectively in a fast-paced, collaborative setting.
• ITIL Certification and ServiceNow Experience are assets.

Trillium Health Partners is an equal opportunity employer who values antiracism work and is committed to integrating diversity, equity, and inclusion best practices throughout operations. We encourage all applicants to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.