AI Product Manager – Remote in Toronto

Shape the Future with TribalScale. TribalScale is a digital innovation firm that helps organizations adapt and thrive in a rapidly changing world. We partner with clients to build transformative digital products, modernize technology platforms, and apply emerging technologies—including artificial intelligence—to meaningful business challenges. Our teams work closely with clients from strategy through execution. We value curiosity, ownership, practical innovation, and people who are comfortable turning ambiguity into action.

The Role: We're looking for a Digital Product Manager who can own a client engagement end-to-end — from scoping to shipped product — across three kinds of work: building new AI agents, standing up greenfield products the agentic way, and helping established companies rebuild aging platforms and level up their teams to work AI-natively. You'll sit between clients and agentic engineering teams, turning ambiguous business problems into scoped, sequenced, shippable work.

What You'll Do:

• Own client engagements end-to-end — from discovery and scoping through delivery, acting as the primary product voice with the client.
• Subject Matter Expertise on Streaming & OTT Media Products.
• Scope and run greenfield product builds.
• Lead platform rebuild and modernization engagements.
• Design and help deliver AI-native enablement.
• Translate ambiguous client asks into scoped work.
• Partner directly with agentic engineers.
• Set guardrails and evaluation criteria for AI agents.
• Manage multiple concurrent engagements.
• Run the room — client steering committees, sprint reviews, and hard conversations.
• Report on outcomes, not just output.
• Bring craft to how TribalScale delivers AI-first work.

What We're Looking For:

• 5+ years in product management, with real ownership of scope, roadmap, and delivery outcomes.
• Agency or consulting experience.
• Range across engagement types.
• Hands-on experience with AI agents.
• Comfort working alongside agentic engineers.
• Teaching instinct.
• Strong client-facing presence.
• Sharp scoping and prioritization instincts.
• Comfortable in ambiguity.

Nice to Have:

• Experience with LLM evaluation frameworks or agent observability tooling.
• Background in a technical role before moving into product.
• Experience managing engagements in regulated industries.
• Experience designing or delivering technical training, workshops, or enablement programs.
• Track record of writing or speaking publicly about product or AI topics.

Why Choose TribalScale: At TribalScale, collaboration is at the heart of our innovative approach. We empower each team member to be a catalyst for change, adhering to our principles of meritocracy, empowerment, and transparency. Diversity isn't just celebrated—it's fundamental to our strength.

Diversity: Our Collective Strength. TribalScale proudly stands as a beacon of equal opportunity in employment and workplace culture. We are steadfastly committed to equal employment opportunity, transcending the boundaries of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, able-bodiedness, or gender identity.