Senior Project Manager in Victoria

Tri-global Solutions Group Inc. is seeking one (1) Senior Project Manager (Fiserv Transition Project) to join our talented Service Delivery team within the Ministry of Finance (Government of BC).

WORK MODEL: The successful candidate(s) will primarily work onsite in Victoria, BC. Must be authorized to work in Canada (e.g., Canadian Citizen or Permanent Resident) to apply and work within Canada at all times. Must be available to start within 2 weeks from the anticipated start date (December 1, 2026).

PROJECT OVERVIEW The Banking & Cash Management Branch (BCM) within the Provincial Treasury (PT), Ministry of Finance is responsible for contracting acquiring and payment gateway services that enable government to accept and process Payment Card transactions made by the public. The Fiserv Transition Project is a government-wide business transformation initiative to replace the Province’s current Payment Card service provider with Fiserv. The project affects all ministries and programs that accept debit and credit card payments and includes both:

• Card-present payment solutions, where payment cards are used in person at locations such as Service BC offices and BC Liquor Stores.
• Card-not-present payment solutions, primarily involving approximately 50 e-commerce applications through which the public makes online payments.

The transition will impact a broad range of business processes, information systems, and stakeholders across government. TD will cease providing payment card transaction processing services on the card networks effective November 1, 2027. To ensure continuity of service, all provincial payment card processing activities must be successfully migrated to Fiserv by August 31, 2027.

BACKGROUND The project requires the replacement of government’s existing payment card processing infrastructure, including hardware, software, and transaction processing services across all participating ministries and organizations, including the Liquor Distribution Branch (LDB). The scope of the transition includes:

• Approximately 480 merchant accounts.
• Replacement of approximately 460 Point of Sale terminals.
• Replacement of approximately 1,000 PIN pads.
• Reconfiguration and redirection of approximately 50 web applications used to accept payment card transactions.

Payment card transaction data is transmitted daily from the acquiring service provider to BCM’s mainframe system, where it is consolidated, coded by location and program, interfaced with Oracle General Ledger, and distributed to ministry clients for reconciliation and reporting purposes. Concurrently with the Fiserv Transition Project, BCM is undertaking a separate initiative to replace its existing treasury operations mainframe system with a SaaS Treasury Management System provided by FIS. The new system is a critical component of the Province’s payment card processing and reporting environment and is targeted to go live in May 2027. As both projects require significant business and information technology resources, there will be resource capacity challenges for subject matter expertise and project support. The Fiserv Transition Project Manager will be required to coordinate closely with the FIS Treasury Management System project team, effectively manage project dependencies, and deliver the transition within a constrained budget and resource environment.

SCOPE The tasks and responsibilities for this position are outlined below:

1. Project Kickoff & Governance Establish project governance structure, resources and stakeholder engagement model.
2. Merchant & Financial Setup Establish merchant account structures and revenue reporting configurations with FIS/mainframe environments.
3. Payment Hardware Migration Migrate payment hardware from TD to Fiserv.
4. E-commerce Migration Transition all online payment channels and integrations to the Fiserv payment gateway.
5. Operations and Access Management Set up operational readiness and support capabilities for both BCM and ministry users.
6. PCI Compliance & Risk Management Ensure compliance and readiness for 2027 PCI audit.

QUALIFICATIONS The Project Manager is required to have the following skills and experience:

• Have a minimum of three (3) years of experience within the last seven (7) years as a Project Manager in one or more of the following knowledge areas: Project Integration Management, Project Scope Management, Project Time Management, Project Cost Management, Project Quality Management, Project Human Resource Management, Project Communications Management, Project Risk Management, Project Procurement Management.
• Have an undergraduate degree (e.g. BA, B.Sc, information technology, engineering or other technology related field). The Province will consider certification as a CA, CMC, CMA, CGA, or CFA as an alternative to a conventional undergraduate degree.
• Preferably have a PMI – Project Management Professional (PMP®) designation.
• Have ability to make effective use of technology (e.g. special product knowledge such as Microsoft Project).
• Provide project examples that clearly demonstrate experience on at least three (3) projects of eight (8) months or longer duration, which includes strong communication skills to lead stakeholders from multiple groups with diverse interests to consensus on project scope, objectives and responsibilities and liaison with Ministry management and staff.
• Provide project examples that clearly demonstrate three (3) or more years in managing multi-disciplinary teams (e.g. core business staff, professional employees, middle managers and other private sector contractors) and developing feasibility studies, business cases, and treasury board submissions.
• Provide project examples that clearly demonstrate experience in preparing project charters, master project plans, providing risk analysis and risk management, and coordinating Ministry resources and contractors to achieve project objectives.
• Provide project examples that clearly demonstrate experience in managing change requests/budget requests including cost estimates, schedules, resources required to deliver integrated solutions, deliverables, inter-dependencies on other tasks/sub-projects/Ministries’ projects.

The Project Manager will possess demonstrated expertise on projects with the following characteristics:

• Medium complexity and/or sensitivity (usually small to medium scope in a fairly static business environment with limited need for scope adjustment).
• Multiple stakeholders (typically involving interaction with a cross-discipline team represented by several interested parties) such as: government (e.g. a provincial government), broader public sector (e.g. a crown corporation, municipality or agency).
• Routine timelines and budgets generally not exceeding $5 million and usually under one (1) year in duration.
• Impacts may be to all of government, broader public sector, private sector and to large components of citizenry.

In addition to the skills and experience set out above, the candidate should demonstrate that they have the following additional skills and experience:

• Needs experience with team / committee leadership and meeting facilitation where the attendees include the project team, clients and vendor representatives.
• Communication skills: Comfortable facilitating video conference meetings; Comfortable moderating discussions with many participants and differing points of view; Good communication skills both spoken and written; Clear and concise note taking and action item tracking during a meeting; Experience creating editing and presenting using recent versions of Microsoft PowerPoint.
• Experience creating editing and presenting data and outputs using recent versions of Microsoft Excel.
• Should have experience facilitating issue resolution discussions that meet expectations of clients, and vendors while adhering to the project’s scope, timeline and budget.
• Preference will be given for experience working on projects in the banking and/or credit card industry.

NOT FOR YOU? Check out our other opportunities at https://tri-global.com or follow us on LinkedIn. We thank all candidates in advance. Only shortlisted candidates will be contacted.

WHY WORK WITH TRI-GLOBAL? Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency. Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success. Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.