Clinical Informatics Director Tri-global Solutions Group Inc. in Ottawa

CLINICAL INFORMATICS DIRECTOR

Requisition #: R26-3619 (RQ00395)

Location: Remote (within Canada – *See Work Model below)

Engagement Type: Contract

Number of Resources required: 1

Rate (CAD): Up to $120.00 per hour / Commensurate with related experience and market competitiveness

Term: 2026-11-02 to 2028-11-01(500 working days) with one 12-month extensions available (up to 36-month contract)

Hours per day: 7.50

Security Screening: Standard (Criminal Record Check)

————————————————————————

Tri-global Solutions Group Inc. is seeking one (1) Clinical Informatics Director to join our talented Service Delivery team within Service New Brunswick (SNB), Government of New Brunswick.

WORK MODEL: The successful contractor(s) will be able to work remotely, but the should be able to travel to the province of New Brunswick at least once a month throughout the project duration. All work must be performed from within Canada in accordance with network and data security policies. Applicants must be legally authorized to work in Canada (e.g., Canadian citizen or permanent resident). Standard hours are 8:15 AM to 4:30 PM Atlantic Time, Monday to Friday, excluding observed holidays. Regardless of location, the contractor must adhere to these Atlantic Time business hours.

Thank you.

————————————————————————

PROJECT OVERVIEW

New Brunswick is undergoing a significant transformation, transitioning from various standalone hospital information systems to a unified, standardized, and integrated Clinical Information Solution (CIS). This transformation prioritizes the standardization of clinical practices province-wide, a crucial step toward achieving a unified provincial CIS.

Service New Brunswick, the Department of Health, Horizon Health Network and Vitalité Health Network are partnering on Symbio, the province wide transformational program, creating a unified and standardized electronic health record solution replacing fragmented paper charts and multiple unconnected systems.

DESCRIPTION OF SERVICES

We require a Director (BA3) of Clinical Informatics to support the Symbio Program. The selected candidate will work with and support the CCIO & CNIO'S to establish, mature and sustain the clinical informatics capabilities and methodologies required by the Symbio Program, and will lead their day‐to‐day delivery. High‐level deliverables are listed below; detailed deliverables in the Deliverables section below.

However, acceptance criteria and detailed conversations surrounding exact deliverables, timelines will be confirmed with the Department of Health at the start of the engagement.

• Clinical Informatics Strategy and Workplan: Deliver a sustainable clinical informatics operating model and integrated workplan that enable transparent oversight of progress, risks and priorities.
• Standardized and Localized Clinical Workflows: Achieve consistent provincial workflows with approved local variation that supports safe and effective care across all settings.
• Physician and Clinician Engagement: Secure meaningful physician and clinician participation so frontline needs are reflected in program design and decisions.
• Clinical Governance and Decision-Making: Enable timely, accountable and transparent decisions on clinical priorities, issues and escalations.
• Informatics and Build Team Alignment: Ensure technical delivery accurately reflects approved clinical requirements, workflows and design decisions.
• Validation, Testing and Release Readiness: Confirm clinical safety, solution quality and operational readiness before each release and cutover.
• Patient Safety and Clinical Quality: Ensure solution design supports measurable improvements in patient safety, clinical quality and reliable care delivery.
• Go-Live, Stabilization and Adoption: Achieve safe activation, rapid stabilization, sustained clinician adoption and continuous optimization.
• Knowledge Transfer and Capability Development: Establish sustainable internal capability to lead, maintain and advance clinical informatics beyond the engagement.

The selected candidate will support the long‐term sustainment of the Symbio Program by ensuring effective knowledge transfer and capability development among program personnel throughout the engagement. They will be expected to actively mentor and develop New Brunswick program personnel by sharing relevant skills and expertise in facilitation, processes, and documentation. This will enable program staff to independently apply the knowledge, practices, and expertise required to ensure continuity and support the ongoing success of the program.

The chosen individual's work will be comprised of a mixture of steady state and project‐based efforts.

Some after hours and weekend work may be required for the successful candidate, however, any overtime or work during non‐business hours must be approved in advance.

MANDATORY REQUIREMENTS

• A bachelor's degree from a recognized institution in nursing, health informatics, health sciences or a related field, or the equivalent combination of education and demonstrated senior clinical informatics experience with CIS implementations. (Yes or No)
• A minimum of ten (10) years of experience in clinical informatics, large scale EHR/CIS implementation or optimization, and clinical workflow design within a health system, demonstrating progressive leadership responsibility over that period. (10 years+)
• A minimum of 5 years' experience in a leadership or high‐level advisory role, leading clinical informatics, EHR/CIS build or clinical workflow teams in a multi‐site acute care health system. (5 years+)

SCORED REQUIREMENTS

• Clinical Workflow Standardization: Demonstrated experience developing and leading the methodology for standardizing clinical workflows across a large regional or provincial health system that includes large, medium and small hospitals. Describe your role, the methodology you used and the results achieved. (2 Project References)
• Regional and Provincial Workflow Localization: Demonstrated experience taking regional or provincial standard workflows and localizing them for use in small, medium and large facilities, while preserving the standard and managing approved variation. Describe your role and how local variation was assessed and approved. (2 Project References)
• Physician Engagement and Advocacy: Demonstrated experience working with, and advocating for, physician groups and physician workflows, including engaging physician leads in design decisions and representing physician needs in governance and build prioritization. Describe your role and the outcomes. (5 years+)
• Clinical Informatics Knowledge: Comprehensive understanding of clinical informatics, including clinical documentation, order management, order sets, clinical decision support, medication management, patient safety and workflow analysis. Describe how this knowledge was applied in your previous roles. (5 years+)
• Informatics and Build Team Interface: Demonstrated experience managing the interaction between clinical informatics and build teams, including translating clinical requirements into build specifications, prioritizing work, resolving conflicts and ensuring that what is built matches the approved workflow. Describe your role. (5 years+)
• Technical Build Team Oversight: Demonstrated experience providing leadership and oversight of technical EHR/CIS build teams, including establishing build governance, standardizing build processes, managing build priorities and capacity, overseeing system build, testing and release processes, and planning major system changes such as code upgrades. Describe your role, the size of the teams and the systems involved. (3 years+)
• Clinical Governance and Decision‐Making: Demonstrated experience chairing or leading clinical working groups, committees or other governance forums that decide on clinical workflow, EHR design and prioritization across multiple sites. Describe the forums and your role. (3 years+)
• Demonstrated experience leading or participating in clinical workflow validation, testing cycles and release readiness to confirm that system quality, patient safety and operational readiness are met before deployment, including clinical and technical cutover. Describe your role, the validation and testing approach used, the go/no‐go criteria applied and the results achieved. (3 years+)
• Go‐Live, Incident Management and Stabilization: Demonstrated experience supporting large‐scale EHR/CIS activations from a clinical informatics perspective, including planning, command centre or incident management and stabilization. (2 Project References)
• Clinician Education, Adoption and Optimization: Demonstrated experience developing and evaluating clinician education, supporting adoption and leading post go‐live optimization using adult learning principles. (3 years+)
• Demonstrated experience linking EHR design to patient safety and quality outcomes, including medication systems and orders management. Demonstrated experience partnering with Clinical Operations to ensure that these safety and quality outcomes are achieved in practice. (3 years+)
• Team Leadership and Enterprise EHR Platform Experience: Demonstrated experience building, leading and mentoring clinical informatics teams, and experience with a major enterprise EHR/CIS platform, with the ability to apply this experience to the platform selected for the program. (5 years+)
• Communication skills (written and verbal) in English and French, and resume attached. (Yes or No)

DELIVERABLES

The successful proponents must deliver the following, to successfully complete the engagement:

• Clinical Informatics Strategy and Workplan: Assist the CCIO & CNIO'S in defining the clinical informatics operating model, approach and integrated workplan aligned to the Symbio Prepare, Adopt and Improve journey, and provide regular status and risk reporting to DH.
• Standardized and Localized Clinical Workflows: Assist the CCIO & CNIO'S in building out the methodology for standardizing clinical workflows across the health system, and lead its application, including localization for small, medium and large facilities.
• Physician and Clinician Engagement: Assist the CCIO & CNIO'S in establishing the engagement and advocacy approach with physician groups and clinicians and lead its execution so that their workflow input is reflected in design and decisions.
• Clinical Governance and Decision‐Making: Assist the CCIO & CNIO'S in establishing clinical governance forums and decision‐making processes, and lead or support them, with documented decisions, priorities and escalations.
• Informatics and Build Team Alignment: Assist the CCIO & CNIO'S in defining how clinical informatics works with the technical build teams, and lead day‐to‐day alignment, providing clear clinical requirements and design decisions and overseeing build delivery against them.
• Validation, Testing and Release Readiness: Assist the CCIO & CNIO'S in defining the approach to clinical workflow validation, testing, release readiness and cutover, and lead its execution, including go/no‐go recommendations and clinical and technical cutover plans.
• Patient Safety and Clinical Quality: Assist the CCIO & CNIO'S in embedding patient safety and quality review into system design, including medication systems and orders management, in partnership with Clinical Operations.
• Go‐Live, Stabilization and Adoption: Assist the CCIO & CNIO'S in defining the approach to go‐live, stabilization, clinician education and adoption, and lead related activities through incident triage and into optimization.
• Knowledge Transfer and Capability Development: Mentor and develop New Brunswick program personnel, as described below.

WHY WORK WITH TRI-GLOBAL?

• Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.
• Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.
• Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.