Support court applications onsite in Edmonton through ITSM, incident coordination, and stakeholder communication for Alberta's Ministry of Justice. Translate operational needs into reliable services.
Tri-global Solutions Group Inc. seeks an IT Application Support Analyst for Court Technology Services – Applications Management. Reporting to the Director, Application Management & Data Services, you will support legacy and modern applications, data platforms, and service quality. The work connects judiciary stakeholders, court operations, vendors, and technical teams across Alberta's three courts.
Key Responsibilities:
- Design incident and service request workflows within a unified ITSM framework
- Coordinate communications and resolutions during major court system incidents
- Facilitate change and release management for application updates
- Gather requirements from Justices and court staff
- Monitor vendor services against SLAs and quality standards
Requirements:
- Seven-plus years through specified education and Application Analyst experience
- Ten-plus years planning and monitoring user acceptance testing
- Ten-plus years using ServiceNow or alternative ticket systems
- Eight-plus years supporting Agile/Scrum application delivery and operations
- Authorization to work in Canada and onsite availability
Apply your ITSM, application analysis, and stakeholder communication expertise to court technology services in Edmonton, Alberta.
IT Application Support Analyst Edmonton employer: Tri-global Solutions Group Inc.
Tri-global Solutions Group Inc. is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Digital Architect role. Located in Alberta, employees benefit from a supportive environment that prioritizes professional growth through mentorship and hands-on leadership opportunities in cutting-edge technologies like Azure and Red Hat OpenShift. With a commitment to meaningful projects for the Government of Alberta, team members can take pride in their contributions while enjoying a balanced work-life dynamic.
Contact Details:
Tri-global Solutions Group Inc. Recruitment Team
