Clinical Informatics Director

Tri-global Solutions Group Inc. is seeking one (1) Clinical Informatics Director to join our talented Service Delivery team within Service New Brunswick (SNB), Government of New Brunswick.

WORK MODEL: The successful contractor(s) will be able to work remotely, but should be able to travel to the province of New Brunswick at least once a month throughout the project duration. All work must be performed from within Canada in accordance with network and data security policies. Applicants must be legally authorized to work in Canada (e.g., Canadian citizen or permanent resident). Standard hours are 8:15 AM to 4:30 PM Atlantic Time, Monday to Friday, excluding observed holidays. Regardless of location, the contractor must adhere to these Atlantic Time business hours.

PROJECT OVERVIEW: New Brunswick is undergoing a significant transformation, transitioning from various standalone hospital information systems to a unified, standardized, and integrated Clinical Information Solution (CIS). This transformation prioritizes the standardization of clinical practices province-wide, a crucial step toward achieving a unified provincial CIS. Service New Brunswick, the Department of Health, Horizon Health Network and Vitalité Health Network are partnering on Symbio, the province-wide transformational program, creating a unified and standardized electronic health record solution replacing fragmented paper charts and multiple unconnected systems.

DESCRIPTION OF SERVICES: We require a Director (BA3) of Clinical Informatics to support the Symbio Program. The selected candidate will work with and support the CCIO & CNIOs to establish, mature and sustain the clinical informatics capabilities and methodologies required by the Symbio Program, and will lead their day-to-day delivery. High-level deliverables include:

• Clinical Informatics Strategy and Workplan: Deliver a sustainable clinical informatics operating model and integrated workplan that enable transparent oversight of progress, risks and priorities.
• Standardized and Localized Clinical Workflows: Achieve consistent provincial workflows with approved local variation that supports safe and effective care across all settings.
• Physician and Clinician Engagement: Secure meaningful physician and clinician participation so frontline needs are reflected in program design and decisions.
• Clinical Governance and Decision-Making: Enable timely, accountable and transparent decisions on clinical priorities, issues and escalations.
• Informatics and Build Team Alignment: Ensure technical delivery accurately reflects approved clinical requirements, workflows and design decisions.
• Validation, Testing and Release Readiness: Confirm clinical safety, solution quality and operational readiness before each release and cutover.
• Patient Safety and Clinical Quality: Ensure solution design supports measurable improvements in patient safety, clinical quality and reliable care delivery.
• Go-Live, Stabilization and Adoption: Achieve safe activation, rapid stabilization, sustained clinician adoption and continuous optimization.
• Knowledge Transfer and Capability Development: Establish sustainable internal capability to lead, maintain and advance clinical informatics beyond the engagement.

The selected candidate will support the long-term sustainment of the Symbio Program by ensuring effective knowledge transfer and capability development among program personnel throughout the engagement. They will be expected to actively mentor and develop New Brunswick program personnel by sharing relevant skills and expertise in facilitation, processes, and documentation.

MANDATORY REQUIREMENTS:

• A bachelor’s degree from a recognized institution in nursing, health informatics, health sciences or a related field, or the equivalent combination of education and demonstrated senior clinical informatics experience with CIS implementations.
• A minimum of ten (10) years of experience in clinical informatics, large scale EHR/CIS implementation or optimization, and clinical workflow design within a health system, demonstrating progressive leadership responsibility over that period.
• A minimum of 5 years’ experience in a leadership or high-level advisory role, leading clinical informatics, EHR/CIS build or clinical workflow teams in a multi-site acute care health system.

SCORED REQUIREMENTS:

• Demonstrated experience developing and leading the methodology for standardizing clinical workflows across a large regional or provincial health system.
• Demonstrated experience taking regional or provincial standard workflows and localizing them for use in small, medium and large facilities.
• Demonstrated experience working with, and advocating for, physician groups and physician workflows.
• Comprehensive understanding of clinical informatics, including clinical documentation, order management, order sets, clinical decision support, medication management, patient safety and workflow analysis.
• Demonstrated experience managing the interaction between clinical informatics and build teams.
• Demonstrated experience providing leadership and oversight of technical EHR/CIS build teams.
• Demonstrated experience chairing or leading clinical working groups, committees or other governance forums.
• Demonstrated experience leading or participating in clinical workflow validation, testing cycles and release readiness.
• Demonstrated experience supporting large-scale EHR/CIS activations from a clinical informatics perspective.
• Demonstrated experience developing and evaluating clinician education, supporting adoption and leading post go-live optimization.
• Demonstrated experience linking EHR design to patient safety and quality outcomes.
• Demonstrated experience building, leading and mentoring clinical informatics teams.
• Communication skills (written and verbal) in English and French.

DELIVERABLES: The successful proponents must deliver the following, to successfully complete the engagement:

• Assist the CCIO & CNIOs in defining the clinical informatics operating model, approach and integrated workplan aligned to the Symbio Prepare, Adopt and Improve journey.
• Assist the CCIO & CNIOs in building out the methodology for standardizing clinical workflows across the health system.
• Assist the CCIO & CNIOs in establishing the engagement and advocacy approach with physician groups and clinicians.
• Assist the CCIO & CNIOs in establishing clinical governance forums and decision-making processes.
• Assist the CCIO & CNIOs in defining how clinical informatics works with the technical build teams.
• Assist the CCIO & CNIOs in defining the approach to clinical workflow validation, testing, release readiness and cutover.
• Assist the CCIO & CNIOs in embedding patient safety and quality review into system design.
• Assist the CCIO & CNIOs in defining the approach to go-live, stabilization, clinician education and adoption.
• Mentor and develop New Brunswick program personnel.

WHY WORK WITH TRI-GLOBAL? Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency. Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success. Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.