At a Glance
- Tasks: Lead and inspire our Parts and Service teams to deliver top-notch customer service.
- Company: Join Traveland RV, one of Canada's largest RV dealers with a family-owned vibe.
- Benefits: Enjoy catered lunches, RRSP matching, and an annual trip to Mexico!
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact in the RV industry while developing your leadership skills.
- Qualifications: Experience in management or the RV industry is a plus.
The predicted salary is between 62100 - 75900 $ per year.
Are you driven to help people, passionate about customer service, and ready to lead a successful team? This is the opportunity for you! Traveland RV is looking for an experienced and motivated Fixed Operations Manager to oversee Parts and Service departments at our Watrous location. If you have strong leadership skills, a passion for the RV Industry, and the ability to drive departmental performance while delivering exceptional customer service, we want to hear from you.
As Fixed Operations Manager, you will play a key role in leading our Parts and Service Teams, ensuring efficient daily operations, maintaining inventory controls, supporting our technicians and staff, and maximizing departmental profitability. Our customers and your team will look to you for guidance, leadership, and expertise.
JOB DUTIES - LEADERSHIP & TEAM MANAGEMENT
- Provide leadership, guidance, and support to Parts and Service staff
- Monitor attendance and coordinate time off requests
- Interview, hire, and train new staff
- Maintain positive employee morale and foster a collaborative environment
- Ensure a safe, respectful, and professional environment for all employees
- Communicate often with staff to address concerns, resolve issues and improve departmental performance
SERVICE DEPARTMENT OPERATIONS
- Monitor daily technician production and compare billed hours against actual work order hours
- Communicate with all Techs
- Complete regular walk throughs of the shop to monitor work flow, productivity and organization
- Review work orders for accurate coding and confirm estimates for accuracy
- Monitor upcoming Service appointments, open work orders, and service logs to ensure repairs are completed in a timely fashion
- Review customer satisfaction scores and online feedback including Listen360 and address customer concerns
- Check and respond to emails and inquiries in a timely fashion
- Lead regular service department meetings to review deliveries, upcoming appointments, work flow, and operational barriers
PARTS DEPARTMENT OPERATIONS
- Monitor daily Parts sales and overall departmental performance
- Maintain effective inventory controls and ensure appropriate stock levels
- Review Parts work orders for accurate coding
- Be available for consult and support to all Parts staff
- Confirm external estimates, review for accuracy
- Maintain an enthusiastic attitude to build positive employee morale
- Coordinate Parts marketing initiatives and identify areas to increase sales
- Review Parts A/R and follow up on outstanding balances
- Prepare annual budgets and compile and analyze monthly management reports
Education / Experience
Applicants with RV industry experience, Management experience and/or Service and Parts experience are preferred.
BENEFITS
- Canada Life Coverage
- Catered Lunches - monthly
- Annual Staff Incentive Mexico Trip!!
- RRSP Matching & Retirement Planning
Traveland RV Supercenters are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motorhome experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with sites in Langley BC, Duncan BC, Kelowna BC, Parksville BC, Grande Prairie AB, Airdrie AB, Edmonton AB, Saskatoon SK, Watrous SK, and Weyburn SK. We will provide you with the best price and honest answers from the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision. Traveland is family owned and operated.
Fixed Operations Manager employer: Traveland RV Supercentre
Traveland RV is an exceptional employer that prioritizes employee growth and collaboration, offering a dynamic work culture where leadership and teamwork are at the forefront. With competitive compensation, comprehensive benefits including RRSP matching, and unique perks like catered staff lunches and annual incentive trips, employees are supported both professionally and personally. Located in Langley, BC, Traveland RV fosters a strong sense of community and commitment to customer satisfaction, making it an ideal place for those looking to thrive in the RV industry.
