Nieuport Shuttle Operations Supervisor – Toronto

Position Overview

Reporting directly to the Operations Manager, the Supervisor serves as a critical link between frontline employees, management, client, and support departments, ensuring that everyone is working together toward the same goal: providing a safe, dependable, and exceptional shuttle service for Billy Bishop Airport.

Primary Responsibilities

• People Management: The Supervisor is expected to lead by example, promote a strong safety culture, maintain operational standards, and ensure that employees have the resources and guidance required to perform their responsibilities effectively. Direct the activities of staff, ensuring that drivers are meeting the standards set out in the contract and Voyago policies, while ensuring business activities continue to be managed during staff vacation/sick leaves. Monitor performance of staff through site visits, completed incident/collision reports and conduct follow-up when required, providing annual performance review input and resolving problems. Work closely with Human Resources, Maintenance, and other key departments, supporting the day-to-day operational needs of the service while providing leadership, direction, and support to employees within the operation.
• Operations: KPI's as directed, reviews with drivers and reports back to Operations Manager. Available on-call for divisional emergencies which may include holidays and weekends. Monitoring schedules, service levels, addressing operational challenges, supporting staff, and responding promptly to issues that may impact the passenger experience or continuity of service. Ability to lead multiple projects while adhering to strict timelines and conflicting deadlines. Functions as key contact to support teams such as maintenance, human resources and health and safety. Responsible for coordinating internal logistics and maintaining effective communication between the Transit Division and other operational support teams to ensure the seamless delivery of service.
• Payroll: Maintains paperwork and timesheets and oversees all elements of the process. Ensures timely and accurate entering of payroll.
• Employee Engagement: Serve as a contact to staff and assist in all forms of employee engagement and regular meetings.
• Onboarding: Assist and co-ordinate driver onboarding and orientation processes for new hires.

Requirements

• You are safety focused.
• College diploma or equivalent experience.
• Minimum 2 years' experience in a similar role is preferred.
• Valid B or C licence is preferred, or Minimum G Drivers Licence with the ability to upgrade in the first 3 months.
• Clean Drivers Abstract.
• Clean criminal record search with vulnerable sector screening.
• In-depth knowledge of the GTA, Etobicoke and surrounding region.
• Strong communication skills.
• Enhanced knowledge of Word, Excel, PowerPoint, Outlook applications and technology.
• Strong, proven customer service experience.

Benefits

• Salary $60,000 to $65,000.
• The Perks: We offer a competitive wage, paid training, and a comprehensive benefit package.
• We support the development, work-life balance and well-being of our employees.
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer comprehensive benefits packages for full-time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff.
• We are an award-winning employer! Voyago has been recognized by Canada's Safest Employers Awards in 2024, and Transdev Canada has been Great Place to Work® Certified, first in 2021 and again for 2024 - 2025.
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider.
• We focus on innovation and sustainable environmental initiatives.
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to providing accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.