About the role
Transam Carriers runs 120+ trucks out of Concord, Ontario — cross-border LTL and truckload, our own customs desk, our own cross-dock.
Our dispatch runs as several desks: East Coast LTL and express, East Coast full truckload, western long-haul, Midwest and Chicago short-haul, and city. Each desk is strong on its own. Nobody owns all of them.
That is the job. You would run the entire dispatch floor.
What you would own
- - Every dispatch desk and the dispatchers on them — coverage, standards, escalation, who is on call
- - Service performance: on-time pickup and delivery, and the honesty of the ETAs we give customers
- - How the desks work with each other rather than around each other — today each desk plans its own trucks, and the company pays for that at the seams
- - Driver experience on the operations side. Dispatch decisions are the biggest single factor in whether a driver stays
- - The working relationship with sales, safety and the shop, so commitments made are commitments that can be run
What we are looking for
- - You have managed dispatchers, not only dispatched. We need someone who can take the desk off other people, not add another person to it
- - Cross-border experience: customs, bonded moves, border timing, and what actually happens when a truck is held
- - You can hold a standard without burning out the room. Dispatch is a high-turnover seat and we would rather fix that than keep refilling it
- - Comfortable with systems and data — we run our own TMS and you will have live visibility into every truck
What we offer
- - A real mandate. This role exists because the floor needs an owner, and you would be it
- - Direct line to ownership
- - Modern tooling — live GPS, our own dispatch and tracing systems, and a team that builds what operations actually asks for
- - Based at our Concord terminal
How we hire
We use an AI phone screen for the first conversation on some roles — you will be told before it starts, and a person makes every hiring decision.
Pay: Depends on qualification
Canada / US cross-border lanes.
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Dispatch Manager in Vaughan employer: TransAm Carriers Inc.
Transam Carriers is an exceptional employer for those looking to make a significant impact in the freight industry. With a strong foundation of over 20 years in operations, employees benefit from a supportive work culture that encourages innovation and leadership, particularly in the newly established sales function. Located at our Concord terminal, team members enjoy direct access to ownership, allowing for swift decision-making and ample opportunities for professional growth as they build and lead a dynamic sales team.
