Multi Family Key Account Manager in Surrey

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

As a Multifamily Key Account Manager, you will build and grow strategic relationships with residential developers, general contractors (GCs), and multifamily builders to secure appliance business across new construction projects, including condominiums, townhomes, and purpose-built rental developments. This is a proactive, relationship-driven B2B sales role that requires a strong understanding of the construction and development lifecycle. You will engage key decision-makers early in the process, identify upcoming project opportunities, influence product specifications and purchasing decisions, and position Trail Appliances as the preferred appliance partner from project planning through completion.

Success in this role comes from developing a strong pipeline of future projects, building trusted relationships with industry stakeholders, negotiating and securing business, and working collaboratively with internal teams to deliver exceptional service throughout the project lifecycle. You will balance new business development with growing existing accounts, with a focus on long-term partnerships, revenue growth, and market share.

What you will be doing:

• Meet and exceed sales and revenue targets within assigned permits and territory.
• Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time is expected).
• Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets.
• Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual, repeat, and referral business.
• Facilitate solutions to customer inquiries and issues in a prompt and professional manner.
• Provide clients with accurate and timely product specifications.
• Act as a “go to” for all accounts. Build relationships by providing exceptional service.
• Organize time logically and efficiently so as to maximize productivity and daily sales output.

Experience & Skills Required:

• Excellent relationship builder.
• Consultative sales approach.
• Proven track record of exceeding targets.
• Strong customer service skills.
• Excellent organizational skills.
• Great communicator – verbally and written.
• Fluency in Mandarin, Cantonese, Farsi or Punjabi is an asset.
• Results and solution focused, with strong problem solving and time management skills.
• Comfortable working in any environment from construction site to a boardroom.
• Capable of understanding a dynamic, growing marketplace.
• Ability to manage inter-departmental communications in order to achieve shared objectives.
• Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.