Product Owner in Richmond

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

We are seeking a strategic and hands-on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.g., Sales Enablement, Purchasing & Logistics, or Order Management & Finance). This is not a ticket-taking role. You will challenge current-state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience.

As a Product Owner, you will:

• Product Strategy & Roadmap - Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals. Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations.
• Process & Solution Improvement - Identify gaps across processes, data, controls, usability, and automation. Evaluate friction points for customers and employees and propose scalable improvements. Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches.
• Backlog Ownership & Delivery - Own and prioritize the product backlog based on business value, urgency, and effort. Translate business needs into requirements and process maps, user stories and acceptance criteria, UI/UX expectations and measurable outcomes.
• Cross-Functional Collaboration - Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams. Facilitate workshops, backlog refinement sessions, demos, and decision forums. Ensure alignment across business and technical stakeholders.
• Testing & Release Execution - Participate in system testing and lead/support UAT. Validate delivered solutions against requirements before release. Coordinate release readiness, including training, documentation, and adoption activities.
• Performance & Adoption - Measure outcomes against defined KPIs. Ensure delivered solutions drive real business improvements. Support post-launch optimization and continuous improvement.

To be successful in this role, you bring:

• 5+ years in product ownership, business analysis, enterprise systems, or digital transformation.
• Proven ability to prioritize competing demands and connect technology to business outcomes.
• Strong business analysis skills: process mapping, requirement definition, user stories and acceptance criteria, benefit measurement.
• Excellent stakeholder engagement skills with the ability to influence and challenge effectively.
• Experience with testing, UAT, and validating delivered solutions.
• Strong communication skills—able to translate between business and technical teams.
• Comfortable working with data and KPIs to drive decisions and measure success.
• Solid understanding of UI/UX principles in business systems.

Bonus points:

• Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems.
• Background in retail, supply chain, logistics, finance, customer service, or sales enablement.
• Familiarity with Agile delivery practices and backlog management tools.
• Experience with process mapping, journey mapping, wireframing, or prototyping.
• Exposure to change management, training, adoption, and post-launch performance tracking.

Who You’ll Work With:

• Senior Director, Business Enablement, Automation & Data.
• Business leaders, SMEs, and frontline teams.
• Other Product Owners and Enablement team members.
• IT teams including developers, QA, architects, and operations.
• Data, analytics, finance, HR, and external partners/vendors.

Work Environment:

• Hybrid work environment with regular in-person collaboration sessions.
• Standard business hours with occasional support during releases or critical events.
• Minimal travel; occasional visits to stores, distribution centres, or business sites may be required.

Why Join Trail?

• Competitive salary + extended health benefits.
• Generous employee appliance discounts.
• Opportunities for career growth and development.
• Collaborative, team-oriented culture with events and volunteer programs.
• Opportunity to impact a trusted Canadian brand at scale.

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?