Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Trail is seeking an experienced, hands-on
Director of Warehouse & Service Operations
to drive operational excellence across our BC warehouse and service network. This is a
true ownership role . You will be accountable for the performance, productivity, safety, and financial outcomes of
three warehouse facilities
and a
dedicated Service Operations team
responsible for reverse logistics, product repairs, parts procurement, and Return-to-Vendor (RTV).
Success in this role requires a leader who is equally comfortable
on the floor and in the data —someone who works closely with their teams, drives disciplined execution, optimizes payroll and productivity, prevents product issues, and delivers excellent service outcomes. This role partners closely with Delivery, Sales, Purchasing, Finance, Health & Safety, and Technology to support business growth and operational excellence.
What You’ll Own Warehouse Operations
Lead end-to-end warehouse operations including receiving, storage, picking, staging, customer pickups, and outbound loading
Optimize labor deployment, schedules, and workflows to drive productivity and payroll efficiency
Ensure strong inventory controls, FIFO compliance, and high cycle-count accuracy
Reduce damages, write-offs, and inefficiencies through proactive prevention and root-cause analysis
Maintain safe, clean, and well-organized facilities that meet or exceed safety and compliance standards
Service Operations (Reverse Logistics & Repairs)
Own Service Operations, including reverse logistics, product repair, parts procurement, and RTV execution
Improve repair turnaround times and service efficiency while maintaining customer service excellenceFocus on preventing repeat product issues through upstream improvements and supplier collaboration
Maximize Service Operations income while managing cost-to-serve
Ensure RTV and supplier recovery programs are executed accurately and on time
Leadership & People Development
Lead, coach, and develop warehouse and service leadership teams through regular engagement and performance management
Be a visible, floor-present leader who sets standards, reinforces accountability, and recognizes strong performance
Build succession plans and support recruiting to ensure the right talent is in place
Foster a culture of ownership, continuous improvement, and pride in workmanship
Performance & Financial Management
Own and actively manage KPIs, including:
Cycle counting accuracy
Cost-to-serve and cost-to-move
Product damages and write-offs
FIFO compliance
Inventory turns (returns and service)
Product transfer cost optimization
Supplier bill-backs and damage allowances
Service Operations income
Review payroll, overtime, staffing levels, and productivity on a regular cadence
Lead annual budgeting, forecasting, and mid-year re-forecasting
Support CAPEX planning, asset reviews, and third-party contract negotiations
Cross-Functional Collaboration
Partner closely with Delivery Operations to align capacity and execution
Collaborate with Purchasing, Sales, Finance, Health & Safety, and Technology to resolve challenges and improve outcomes
Lead and support annual inventory counts and reconciliation
Provide clear, data-driven operational updates to stakeholders
Experience What We’re Looking For
8-12+ years of progressive leadership experience in warehouse, distribution, logistics, or service operations
Strong background in labor optimization, payroll control, and productivity improvement
Experience with reverse logistics, repairs, parts management, or service operations is a strong asset
Track record of driving measurable improvements in efficiency, cost, and service levels
Leadership & Capabilities
Hands-on, accountable leader who works closely with teams to drive results
Strong analytical and operational problem-solving skills
Comfortable managing KPIs, dashboards, and operational reports
Excellent communicator who can engage frontline teams and senior leaders
Naturally collaborative, with the ability to influence across functions
Why Join Trail
Senior leadership role with real ownership and impact
Opportunity to shape and optimize critical operations across the business
Strong values-driven culture focused on integrity, improvement, and doing things right
Competitive compensation, performance incentives, and benefits
A company that values practical leadership, accountability, and continuous improvement
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Director of Warehouse and Service Operations (1026) in Delta employer: Trail Appliances BC
At Trail Appliances, we pride ourselves on fostering a dynamic and supportive work environment where our Appliance Service Technicians can thrive. With a commitment to employee growth through mentorship and professional development programs, coupled with generous benefits and a culture rooted in integrity and caring, we ensure that our team members feel valued and empowered. Join us in Delta, where your skills will make a meaningful impact in delivering exceptional service to our customers.
