At a Glance
- Tasks: Support members with pension info, benefit calculations, and retirement education.
- Company: Join TRAF, a dedicated team serving Manitoba's teachers since 1925.
- Benefits: Inclusive work environment, collaborative team, and opportunities for growth.
- Other info: Fluency in English and French is a plus; embrace new tech tools!
- Why this job: Make a real difference in the lives of teachers while developing your skills.
- Qualifications: Post-secondary education and experience in business or actuarial science preferred.
The predicted salary is between 62100 - 75900 $ per year.
- Located in downtown Winnipeg at The Forks,
- TRAF
(Teachers’ Retirement Allowances Fund) is seeking a professional, dedicated and service-oriented
Member Services Specialist.
This position plays a key role in supporting members by providing pension plan information, preparing benefit calculations and delivering retirement education.
The Member Services Specialist works closely with members and internal stakeholders to ensure accurate, timely and high-quality service.
As the Member Services Specialist, you will
- Provide accurate, timely and complete pension plan information to members through appointments, presentations, and verbal and written communications.
- Conduct pre-retirement seminars and educational presentations for members throughout Manitoba.
- Prepare and deliver accurate and complete member benefit calculations within established service standards.
- Verify and review benefit calculations and related work completed by other team members to ensure accuracy and completeness.
- Assist with the efficient processing of documentation required to administer and pay pension benefits.
- Recommend improvements to systems, processes and procedures to increase the efficiency and effectiveness of member service.
- Perform other projects and duties as assigned.
You and Your Experience
- Post-secondary degree or diploma, preferably with a focus on business, actuarial science or mathematics and a minimum of five years of related experience.
An equivalent combination of education and experience will be considered.
- Certified Employee Benefits Specialist (CEBS) or Pension Plan Administration Certificate (PPAC) designation.
- Understanding of basic actuarial principles and knowledge of pension and tax legislation.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Superior written and verbal communication skills.
- Demonstrated proficiency with MS Office, including Word and Excel.
- Demonstrated ability and willingness to learn, adopt and effectively use new technologies, including AI-enabled tools.
- Fluency in both English and French would be an asset.
TRAF Offers
- Positive, diverse, equitable, and inclusive work environment
- A fully on-site role based in Winnipeg working alongside a collaborative and close-knit team
About TRAF
The Teachers' Retirement Allowances
Fund (TRAF), established in 1925, administers the defined benefit pension for approximately 40,000 active, former, and retired teachers in the Manitoba public school system.
TRAF is committed to a diverse, equitable and inclusive workplace. Under
The Accessibility for Manitobans Act , all applicants may request reasonable accommodation, which will be provided throughout the recruitment process.
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Member Services Specialist in Winnipeg employer: TRAF (Teachers' Retirement Allowances Fund)
TRAF offers an exceptional work environment for a Full Stack Developer, located in the vibrant downtown Winnipeg at The Forks. With a focus on innovation and collaboration, employees enjoy genuine ownership of their projects, comprehensive benefits, and a supportive team culture that fosters professional growth. This role not only provides the opportunity to lead the development of a modern member portal but also ensures stability within an established institution dedicated to serving Manitoba's educators.
Contact Details:
TRAF (Teachers' Retirement Allowances Fund) Recruitment Team
