Elevate client engagement as a Digital Customer Success Advisor with Trackforce. Enhance adoption and retention through innovative digital-first strategies in a hybrid work environment.
Join Trackforce in a pivotal role, guiding customers through their digital journey. With at least two years of experience in Customer Success or Account Management, you will implement automated engagement to support a high-volume portfolio. Your focus on retention outcomes will drive value and satisfaction in our SaaS platform.
Key Responsibilities:
- Execute automated customer engagement strategies
- Ensure effective onboarding and ongoing education
- Monitor account health and usage metrics
- Develop scalable communications and digital training
- Collaborate across teams to enhance customer experience
Requirements:
- Minimum 2 years in a customer-facing role
- Experience with digital engagement strategies
- Ability to manage customer retention metrics
- Strong written communication and tech-savvy skills
- Proven track record in identifying expansion opportunities
Contribute to client success and digital adoption as part of Trackforce's dynamic team.
Digital Customer Success Advisor at Trackforce in Montréal employer: Trackforce
Trackforce is an exceptional employer that prioritizes employee well-being and professional growth within a dynamic, hybrid work environment. With a strong focus on collaboration and innovation, employees benefit from flexible work arrangements, opportunities for leadership development, and the chance to make a tangible impact in the security operations sector. Located in Montreal, our team thrives in a culture that values diversity, curiosity, and integrity, making it a rewarding place to build a meaningful career.
