At a Glance
- Tasks: Manage complex Airbnb cases and mediate between guests and hosts with advanced conflict resolution skills.
- Company: Join a leading support team at Teleperformance in Midtown Toronto.
- Benefits: Competitive salary, on-site work, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to enhance your negotiation and mediation expertise.
- Why this job: Make a real difference by resolving unique challenges for Airbnb users.
- Qualifications: 2+ years of call center experience and strong customer service skills required.
The predicted salary is between 51750 - 63250 $ per year.
Handle complex Airbnb cases as a Senior Specialist with advanced conflict resolution and communication skills, working 100% on-site in Midtown Toronto.
Manage urgent escalations for guests and hosts.
Teleperformance seeks a Senior Specialist for its client's Community Support team.
You will own sensitive cases end to end, mediate between guests and hosts, and exercise discretion when resolving unique circumstances.
The work requires sound judgment, organization, and strong customer service experience.
Key Responsibilities
- Own complex, high-value, and urgent escalations end to end
- Serve as the single contact for guests and hosts
- Negotiate and mediate between parties during difficult cases
- Explain policies and processes in user-friendly language
- Provide insights on tools, processes, and policy improvements
Requirements
- At least 24 months of call center experience
- Expertise handling complex, high-stakes customer casework
- Advanced conflict resolution, negotiation, and active listening skills
- High School Diploma or equivalent
- Fluent English and strong computer skills
Apply complex case management, mediation, and customer communication skills as a Senior Specialist supporting Airbnb guests and hosts.
Senior Complex Case Support Specialist in Toronto employer: TP group
TP group emphasizes the importance of its employees, fostering enduring relationships within teams and communities. The company is dedicated to employee satisfaction and offers a workplace that values development, supports goals, and celebrates accomplishments. With diverse service locations and flexible work arrangements, TP group provides opportunities for professional growth and success.
