At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive operational success.
- Company: Join Teleperformance, a global leader in customer experience management.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Thriving workplace with opportunities for professional development.
- Why this job: Make a real impact by inspiring your team and improving customer experiences.
- Qualifications: 3+ years of management experience and a degree in business or related field.
The predicted salary is between 49500 - 60500 $ per year.
Join Teleperformance as a Customer Service Assistant Manager, overseeing daily operations and inspiring team performance within a global contact center environment.
Teleperformance seeks a dedicated Contact Center Manager, focusing on creating exceptional customer experiences while enhancing operational metrics.
You will leverage your management experience to maximize team effectiveness and drive strategic initiatives.
This role requires strong leadership alongside a commitment to maintaining high service standards and client relationships.
Key
Responsibilities
- Manage and enhance daily call center operations
- Implement strategic improvements for productivity
- Develop and manage department budgets
- Ensure compliance with service and quality metrics
- Lead and mentor a high-performing team
Requirements
- Minimum 3 years management experience in contact centers
- Bachelor’s degree in business or related field
- Competence in Microsoft Office and operational software
- Strong adaptability and decisiveness
- Positive impact through leadership and problem-solving
Empower your team and deliver outstanding results at Teleperformance, a leader in customer experience management. #J-18808-Ljbffr
Customer Service Assistant Manager Role in Toronto employer: TP Canada
Teleperformance is an exceptional employer that fosters a positive and supportive work environment, ideal for those looking to grow in their careers. With a robust career path, comprehensive training programs, and a focus on employee development, you will have the opportunity to thrive in a dynamic setting at our Yonge & Eglinton location. Enjoy competitive salaries, medical benefits, and a fixed schedule that promotes work-life balance while being part of a team that values your contributions.
