Network Administrator

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Network Administrator to support day-to-day operation, maintenance, and troubleshooting of TCI’s network infrastructure. This role works closely with TCI’s Network Engineer, Infrastructure and Security Team members to ensure network services are reliable, secure, and available to business users.

The role is responsible for assisting with network monitoring, incident resolution, device maintenance, configuration changes, firewall management, and implementation of network-related projects. The Network Administrator will also develop technical knowledge and skills across networking technologies, tools, and best practices.

Reporting to the Manager of Infrastructure & Support Services, you'll play a key role in supporting and maintaining our network infrastructure, adhering to network standards and best practices for Information Services initiatives, and ensuring silent operations. This role offers an opportunity to grow networking experience, skills, and contribute to TCI’s infrastructure environment, within a culture that values innovation and teamwork.

What We’ll Bring:

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer
• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program

What You’ll be Doing:

• Monitoring network infrastructure and responding to alerts and connectivity issues including after-hours support as required.
• Troubleshooting basic network connectivity, performance, and access issues.
• Providing second-level technical support for network-related incidents escalated from the Service Desk.
• Assisting with the administration and support of switches, routers, firewalls, wireless infrastructure, and other network devices.
• Performing routine network device checks and maintenance activities.
• Assisting with network configuration changes under established procedures and direction from TCI’s Network Engineer, Infrastructure and Security Teams.
• Supporting the ongoing maintenance, patching, and upgrading of network devices.
• Assisting with hardware replacements, network equipment installations, and decommissioning activities.
• Maintaining accurate network documentation, including device inventories, configurations, diagrams, and support information.
• Following established standards for network configuration, security, and change management.
• Investigating and resolving network incidents within established procedures and service levels.
• Escalating complex or high-risk issues to TCI’s Network Engineer, Infrastructure and Security Teams when required.
• Participating in planned maintenance and change activities.
• Documenting troubleshooting activities, resolutions, and changes in the appropriate IT systems.
• Supporting after-hours or on-call activities as required.
• Assisting with the implementation of network infrastructure projects and improvements.
• Supporting network deployments, office moves, equipment installations, and technology upgrades.
• Participating in testing and validation of network changes.
• Identifying opportunities to improve network reliability, performance, and operational processes.
• Developing technical skills through training, certifications, and hands-on experience.
• Participate in architecture reviews and solution assessments.

What You’ll Bring:

• University Degree and/or College Diploma in Computer Science, Networking, Information Systems, or related field (or equivalent experience).
• 3-5 years of IT network infrastructure experience.
• CCNA certification is required.
• Experience with Cisco routing/switching.
• Knowledge or working experience with Fortinet Security would be an asset.
• Exposure to firewall technologies and network security concepts.
• Experience with wireless networking.
• Exposure to network monitoring and management tools.
• Familiarity with ITIL practices and formal change management processes.
• Understanding of wireless technologies in business environments.
• Ability to install and troubleshoot enterprise-class routers, switches, load balancers, network access control (ISE).
• Working knowledge of routing protocols and routed protocols, IP addressing concepts and standards.
• Knowledge with Microsoft systems such as AD, DHCP, DNS, etc.
• Working knowledge of fundamental network concepts; OSI Model, routing, switching, IP addressing, DHCP, DNS.
• Proficient with MS Office suite including MS Project and Visio.
• ITIL service management tools; ServiceNow knowledge is an asset.
• Understanding of security and its impact on networking.
• Good communication, organization, time management, interpersonal skills, and stakeholder management.
• Solid analytical, problem solving, and creative thinking.
• Team Player with a ‘can do’ attitude.
• Ability to work independently with moderate supervision.
• Highly self-motivated and driven to execute operational responsibilities and project delivery.
• Proven ability to initiate & improve work processes to increase efficiency.
• Ability to collaborate with third party service providers, members of other IT teams, and Business Associates.
• Ability to explain technical issues in a way that other IT and Business Teams can understand.

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.