At a Glance
- Tasks: Lead a dynamic customer service team and enhance community interactions.
- Company: Join the Town of New Tecumseth, committed to service excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to shape the future of customer service in a vibrant town.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: 4-5 years in customer service and supervisory experience required.
The predicted salary is between 63000 - 77000 $ per year.
Lead the Customer Service team at the Town of New Tecumseth, ensuring high-quality service delivery in a dynamic environment.
Supervise operations while embracing technologies and maintaining performance metrics.
The Town of New Tecumseth seeks a Customer Service Supervisor dedicated to enhancing community service excellence.
With 4–5 years in customer service and at least one year in a supervisory role, you will guide a team through inquiries and transactions while implementing cutting-edge systems.
Your leadership will be pivotal in ensuring smooth operations and high resident satisfaction.
Key
Responsibilities
- Oversee daily customer service operations for timely issue resolution
- Research and implement new service technologies and CRM systems
- Analyze service metrics and report on customer satisfaction
- Manage staff schedules, payroll data, and budgets
- Handle escalated customer interactions with de-escalation techniques
Requirements
- College diploma or degree in Public/Business Administration
- 4-5 years experience in customer service roles
- Proficiency in customer relationship management software
- Strong knowledge of municipal administration
- Excellent communication and interpersonal skills
Shape the future of customer service in New Tecumseth while fostering positive community interactions. #J-18808-Ljbffr
Customer Service Supervisor – New Tecumseth in Alliston employer: Town of New Tecumseth
The Town of New Tecumseth is an exceptional employer that prioritizes community service excellence and employee growth. With a supportive work culture that embraces innovation and technology, employees are encouraged to develop their skills while making a meaningful impact in the community. The opportunity to lead a dedicated team in a dynamic environment ensures that every day brings new challenges and rewards, making it a fulfilling place to work.
