Parts Warranty Administrator in Toronto

The Toronto Transit Commission (TTC), North America's third largest transit system, has an exciting temporary opportunity in the Materials Management – Planning & Inventory Control department. The Aftermarket Warranty Administrator is responsible for coordinating, processing, and tracking aftermarket warranty and core claims to ensure the TTC receives full and accurate compensation.

The role includes:

• Reviewing warranty contract clauses
• Preparing and submitting claim documentation
• Maintaining detailed databases
• Ensuring compliance with established warranty procedures

The position works closely with various departments, as well as with manufacturers and vendors on warranty-related matters.

What You Will Do:

• Review aftermarket and core warranty contract clauses to ensure TTC administrative and process requirements are met.
• Ensure vendors and manufacturers comply with established warranty procedures.
• Determine appropriate disposition of parts (return to vendor/manufacturer or scrap upon claim closure).
• Review return requests/non-conformance reports (NCR’s), verify return eligibility, track Return Material Authorizations (RMAs), and ensure all required documentation is submitted accurately.
• Coordinate with vendors, purchasing, inventory management, commercial management, engineering teams, and warehouse personnel to facilitate timely return shipments.
• Arrange shipment of cores and parts to vendors and manufacturers.
• Compile and submit complete warranty claim packages to vendors and manufacturers.
• Liaise with vendors and manufacturers to exchange required information and follow up on outstanding claims.
• Provide part information to assist Materials Management with warranty disputes.
• Enter warranty and core claim information into databases; track claim status and act regarding acceptance, payment, material return, or scrapping approval.
• Maintain databases and generate timely reports.
• Advise the Finance Department on claim status for potential legal or further action.

What Skills Do You Bring?

• Analytical skills
• Documentation and historical records maintenance
• Proficiency in office technology, software, and applications
• Planning and organizing activities/projects
• Understanding and applying administrative policies, processes, and procedures

What Qualifications Do You Bring?

• University degree or college diploma in a related discipline, or an equivalent combination of education, training, and experience.
• Strong knowledge of core and aftermarket warranty claim management practices.
• Excellent administrative skills with proficiency in Excel, Word, Access, Outlook, and related applications.
• Detail-oriented with sound judgment and strong interpersonal, verbal, and written communication skills.
• Ability to manage multiple priorities and meet critical deadlines.
• Ability to work independently with minimal supervision.
• Ability to recognize and identify cores and parts visually.

Additional Requirements:

• Must have or rapidly acquire comprehensive knowledge of the Ontario Human Rights Code and related orders, including accessibility and accommodation requirements.
• Knowledge of Materials & Procurement procedures and terminology is an asset.
• Must have or quickly acquire knowledge of departmental and corporate policies, procedures, standards, and practices.
• Must have or quickly acquire working knowledge of TTC systems such as IFS and other section databases.
• Successful completion of TTC Subway/Surface Rulebook Training, if required, including annual updates.

What We Offer:

• Commitment to creating a diverse, equitable, and inclusive culture.
• A flexible, hybrid work approach.
• A comprehensive package that covers health, dental, vision, and more.
• Support for professional development opportunities.

The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity. Accommodations for applicants are available upon request throughout the recruitment and selection process.