At a Glance
- Tasks: Guide equipment repairs and ensure smooth communication with customers throughout the process.
- Company: Join Toromont Cat, a leading equipment dealer with a strong focus on safety and teamwork.
- Benefits: Enjoy competitive pay, flexible schedules, and opportunities for growth and development.
- Other info: Work in a dynamic environment with a commitment to safety and employee care.
- Why this job: Be part of a supportive team that values your well-being and career success.
- Qualifications: Post-secondary education and 5 years of experience in service operations required.
The predicted salary is between 63000 - 77000 $ per year.
Toromont Cat is looking for a Shop Service Advisor to join our team in Timmins! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Shop Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.
As a Shop Service Advisor, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
- Receive incoming customer call, PM notifications, SOS alerts, obtain customer information, validate information and recognize the need for product support and perform pre visit diagnostics by reviewing equipment history, outstanding service letters and service resources availability.
- Determine potential repairs, identifying additional work, validate warranty determine CSA coverage, prepare quote, submit to customer, get approval and purchase order.
- Schedule service work, create work order complete with segments, update service scheduler, contact customer, order parts.
- Coordinate local purchase activity and freight activity
- Upon completion of work, reconcile parts returned, core returns, review work order segments for completeness (parts, labor, details).
- Invoice Processing: close work order, prepare proforma for approval, acquire purchase order, update customer product information and make adjustments upon consultation with service supervisor
- Assists counter customers as required
- Other relevant duties as required
Must-haves for this role:
- Minimum post-secondary education
- Minimum 5 years' experience in service operations
About Toromont Cat: With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Shop Service Advisor in Timmins employer: Toromont Industries
At Toromont Cat, we pride ourselves on being one of the safest organizations in the industry, prioritizing your well-being while you work as a Shop Service Advisor in Timmins. Our commitment to employee growth is evident through our extensive training programs and competitive total rewards package, which includes flexible work schedules and opportunities across Eastern Canada. Join our family-oriented culture where your success directly contributes to our customers' success, all while working with the premium Caterpillar brand.
