Support the premium Caterpillar brand at Toromont Cat by leading technicians, coordinating repairs, and maintaining customer satisfaction. Work full time, permanently.
As Service Supervisor, you will help deliver high-quality service within a best-in-class equipment dealership. You will act as the key contact for shop service requirements, coordinate repair follow-up, and guide team members toward customer and business expectations. Financial work-order details include customer pay, warranties, claims, policies, and redos.
Key Responsibilities:
- Provide excellent customer service for shop requirements
- Create quotes and review internal and external invoices
- Direct financial implications of work orders
- Manage work-in-progress and contamination control
- Encourage continuous improvement through meetings and training
Requirements:
- Minimum post-secondary education
- Minimum three years of supervisory experience
- Experience supporting customer satisfaction and service standards
- Ability to review quotes and invoices
- Ability to manage work-order financial details
Apply supervisory experience and service coordination skills to a customer-focused Toromont Cat dealership supporting Caterpillar equipment.
Caterpillar Dealership Service Supervisor in Thompson employer: Toromont Industries
Toromont Cat is an exceptional employer that prioritizes employee well-being and career growth, offering a competitive salary structure complemented by performance-based commissions. With a strong safety culture and access to extensive training and development programs, employees thrive in a supportive environment that fosters meaningful relationships with clients. Located in Trois-Rivières, QC, this role provides unique opportunities to engage with a diverse clientele while being part of a world-class organization under the Caterpillar brand.
