Coordinate equipment repairs for Toromont Cat in Thunder Bay using service scheduling, customer communication, and technical direction. This is a full-time contract position.
As Field Service Advisor, you will manage repair scheduling across internal and external service teams. You will collaborate with the Supervisor and Coordinator while maintaining quotes, timelines, process flow, and accurate WIP processing. The role requires service operations experience and post-secondary education.
Key Responsibilities:
- Schedule machine repairs and preventative maintenance for Technicians
- Update and manage Service Scheduler accurately
- Provide customer support and repair follow-up
- Open work orders and verify warranty information
- Review daily WIP for invoicing and KPIs
Requirements:
- Minimum post-secondary education
- Minimum five years of service operations experience
- Ability to coordinate internal and external service teams
- Ability to maintain accurate quotes and timelines
- Commitment to safe, environmentally sound work behaviours
Apply service operations expertise, scheduling accuracy, and customer communication to support Toromont Cat equipment repairs in Thunder Bay.
Field Service Advisor Thunder Bay in Alton employer: Toromont Industries
Toromont Cat is an exceptional employer that prioritizes employee well-being and career growth, offering a competitive salary structure complemented by performance-based commissions. With a strong safety culture and access to extensive training and development programs, employees thrive in a supportive environment that fosters meaningful relationships with clients. Located in Trois-Rivières, QC, this role provides unique opportunities to engage with a diverse clientele while being part of a world-class organization under the Caterpillar brand.
