Coordinate equipment repairs for Toromont Cat in Sudbury using service scheduling, customer communication, and work-in-progress oversight. This is a full-time contract position through June 30, 2027.
The Service Advisor provides technical direction and accountability for repair scheduling across internal and external service teams. You will manage Service Scheduler updates, coordinate technicians, and maintain customer support throughout repairs. The work also includes quotes, timelines, work orders, service reports, parts, warranty documentation, and invoicing processes.
Key Responsibilities:
- Schedule machine repairs and preventative maintenance for technicians
- Update Service Scheduler accurately and promptly
- Coordinate deadlines with supervisors, MSRs, and PSSRs
- Support customers during and after equipment repairs
- Review daily WIP for invoicing and KPI support
Requirements:
- Minimum post-secondary education
- Minimum five years of service operations experience
- Safe, environmentally sound, and healthy work behaviours
- Ability to manage service documentation and work orders
Bring service operations experience, scheduling expertise, and customer communication skills to Toromont Cat's Sudbury service team.
Service Advisor Equipment Repairs in Québec employer: Toromont Cat
AVL is an exceptional employer that fosters a collaborative and innovative work culture in Hamilton, Ontario. With a strong focus on employee growth, we offer ample opportunities for professional development and mentorship, ensuring that our team members thrive in their careers. Join us to be part of a forward-thinking organization that values technology advancements and operational excellence in the manufacturing sector.
