CEO, Head of Global Services in Calgary

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun.

As the CEO, Head of Global Services, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal. Your mindset will be that of an engineer who will work to solve operational problems through the lens of an engineer, not as a consultant or operational leader. You will be the chief architect of each solution, working to construct frameworks and problem-solve in ways that push the limits of technology and talent acquisition.

This role demands a builder’s mindset and a deep sense of ownership. You will create the operational frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all service and talent areas of Toptal. Acting as the business owner of the system, you’ll collaborate closely with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios.

This is a remote position. Resumes and communication must be submitted in English.

Responsibilities:

• Build and own the vision, strategy, and execution plan for Toptal’s services function.
• Define the organizational structure and leadership model for the Services teams.
• Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.
• Translate high-level business and operational goals into detailed operational roadmaps.
• Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
• Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities.
• Drive a high-performance culture across all functions and businesses.

Qualifications and Job Requirements:

• Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.
• 10+ years of progressive leadership experience in managing complex service organizations.
• Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence.
• Demonstrated ability to develop and execute scalable operational strategies.
• Experience at a technology or hyper-growth company is strongly preferred.
• Exceptional strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience driving cross-functional collaboration and alignment.
• Excellent organization skills and detail-oriented.
• Adaptable to changing priorities and learning new skills.
• Ownership and responsibility for success.
• Quality-driven in all deliverables.
• Ability to work in a fast-paced, rapidly growing company.
• Willingness to travel to meet with clients, team members, and stakeholders.