Become a key part of Top Aces as an Onsite IT Support Technician, providing essential technology assistance for 120 users. This hands-on role focuses on customer service and quick issue resolution.
Top Aces is seeking a skilled IT Support Technician for direct onsite support. In this role, you will troubleshoot issues with laptops, desktops, and mobile devices, focusing on end-user technology. Strong collaboration with the IT team is essential for managing incidents and maintaining a seamless user experience.
Key Responsibilities:
- Provide deskside support to approximately 120 users
- Troubleshoot hardware, software, and network connectivity issues
- Install and configure IT equipment according to company standards
- Manage service requests through the ticketing system
- Assist with onboarding and offboarding processes
Requirements:
- Technical diploma in IT or equivalent experience
- 4 to 6 years in IT support roles
- Strong troubleshooting skills for various technologies
- Customer service focus in onsite support environments
- Availability for after-hours support rotation
Utilize your technical skills to enhance user experience at Top Aces, supporting military readiness training initiatives.
Onsite IT Support Technician Top Aces in Saguenay employer: Top Aces
Top Aces is an exceptional employer that prioritizes innovation and excellence in the aviation training sector. With a strong commitment to employee growth, we offer comprehensive professional development opportunities and a collaborative work culture that values input from all team members. Located in a dynamic environment, our team enjoys the unique advantage of working on cutting-edge data initiatives that directly contribute to enhancing military readiness.
