At a Glance
- Tasks: Lead daily operations and enhance customer service at Tonal.
- Company: Join a dynamic team at Tonal, focused on excellence in customer care.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Other info: Collaborative environment with a focus on team development.
- Why this job: Make a real impact by elevating customer service standards.
- Qualifications: 5+ years in customer care and 2+ years in leadership roles.
The predicted salary is between 72000 - 88000 $ per year.
Take charge of daily operations at Tonal as a Care Operations Manager, overseeing performance across multiple service tiers.
This hands-on leadership role requires operational excellence and team management.
In this pivotal role, you will manage day-to-day operations, coordinating with outsourced teams while leading Customer Experience Specialists.
Your leadership will ensure high service levels across phone, email, chat, and video channels while coaching team members in real-time to enhance performance.
You will be responsible for establishing benchmarks for SLA, CSAT, and more to drive overall operational success.
Key
Responsibilities
- Oversee operations across multiple service tiers
- Lead performance reviews and manage outsourced partner relationships
- Coach and develop team members to achieve high standards
- Identify and address operational risks and performance trends
- Implement workforce and capacity planning with analytics
Requirements
- 5+ years in Customer Care or Support roles
- 2+ years in team leadership or operations management
- Strong CRM proficiency and analytical skills
- Experience with performance KPIs and operational processes
- Excellent vendor and stakeholder management abilities
Elevate customer service delivery and operational standards as you lead the dedicated team at Tonal. #J-18808-Ljbffr
Tonal Care Operations Manager Role in Toronto employer: Tonal
Tonal is an exceptional employer that prioritizes operational excellence and team development, making it an ideal workplace for those passionate about customer care. With a strong focus on employee growth opportunities and a collaborative work culture, you will thrive in an environment that values your contributions and encourages innovation. Located in a vibrant area, Tonal offers unique advantages such as access to cutting-edge technology and a supportive community, ensuring that your role as Care Operations Manager is both meaningful and rewarding.
