At a Glance
- Tasks: Support issuers in capital markets with tailored advisory and client engagement strategies.
- Company: Join TMX, a leader in global exchanges and capital markets innovation.
- Benefits: Competitive salary, flexible hybrid work, wellness programs, and generous time-off.
- Other info: Dynamic environment with opportunities for professional growth and community connection.
- Why this job: Make a real impact in the capital markets while growing your career with a supportive team.
- Qualifications: Post-secondary education and 7+ years of capital markets experience required.
The predicted salary is between 100000 - 100000 $ per year.
Venture outside the ordinary - TMX Careers. The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress.
As a pivotal architect of issuer success within the Company Services team, the Senior Advisor, Client Success operates at the intersection of capital formation and client strategy for the TMX Group. Tasked with stewarding the public market lifecycle for Toronto Stock Exchange (TSX) and TSX Venture Exchange (TSXV) issuers, this role is instrumental in cultivating deep‑seeded relationships that transcend transactional support.
By leveraging a deep understanding of capital markets, this individual provides TSX and TSXV issuers with exclusive profile‑building solutions, capital markets advisory and education, market intelligence, and investor access, to empower our issuers and support growth and retention. Reporting to the Head, Client Success, this individual is essential to driving the long‑term strategic vision for our issuer ecosystem, ensuring that every listed entity is empowered to navigate complex capital markets with a tailored, high‑touch experience that reinforces the prestige of our exchanges.
This role is hybrid (2 - 3 days/week in the office) - based in Toronto, ON.
Key Accountabilities:
- Support the Managing Director of TSX and TSXV Company Services and the Heads of Client Success, in serving issuers;
- Execute trusted advisor strategies that enhance client experience and increase satisfaction, retention and graduation from TSXV to TSX;
- Respond to telephone and email enquiries from issuers and manage communications sent to Issuer Services;
- Conduct presentations, webinars, and demonstrations of TSX and Partner products and services;
- Be a spokesperson at the TSX Market Centre and host issuer market celebrations, including new listings, graduations, and listing anniversaries;
- Support the on‑boarding of newly listed issuers from application to the listing ceremony and beyond;
- As a trusted capital markets advisor, educate and provide 1x1 advisory to issuers on key capital markets topics, including our InfoSuite platform - a market data and shareholder solution for issuers;
- Support the execution of investor access initiatives;
- Update and maintain issuer education presentations on key capital markets topics;
- Host client events and support client engagements;
- Achieve activity metrics and CRM data input requirements;
- Support the Company Services team with data insights and analytics;
- Participation and collaboration in Enterprise‑wide initiatives;
- Work collaboratively within the Global Client Team to support the Company Services and Business Development teams, while also collaborating with other Capital Formation teams such as TSX and TSXV Listings, and Marketing;
- Support and contribute to the Issuer Circle - our monthly issuer newsletter;
- Support sales initiatives by collaborating with TMX Group companies such as TSX Trust and TMX Newsfile;
- Maintain and build an active network within the capital markets community.
Must Have(s):
- Post‑secondary education, preferably a Bachelor of Commerce, or Economics degree;
- CFA, MBA, CPIR is an asset;
- Strong client focus and communication/presentation skills;
- 7+ years of capital markets experience;
- Public company experience;
- Investor Relations experience.
Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.
Senior Advisor, Client Success in Toronto employer: TMX Group
At TMX, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, innovation, and growth. Located in the vibrant city of Toronto, our hybrid work model allows for flexibility while providing employees with access to a diverse and inclusive environment. With a strong commitment to employee wellness, professional development, and impactful work, we empower our team members to thrive and make meaningful contributions to the global economy.
