Lead the Customer Service team at Titanium Transportation Group, ensuring excellence in service delivery to clients. This hands-on management role requires strong leadership and communication skills in a fast-paced logistics environment.
As a Customer Service Manager, you will report to the Customer Development & Pricing Manager and oversee day-to-day operations. This includes coaching Customer Service Representatives, addressing escalated inquiries, and maintaining customer satisfaction standards. Your leadership will foster a collaborative culture focused on service excellence and continuous improvement.
Key Responsibilities:
- Lead, coach, and develop Customer Service Representatives
- Manage daily customer service operations and communication
- Handle complex customer inquiries and service failures
- Build strong relationships through effective issue resolution
- Monitor and report on service performance metrics
Requirements:
- Minimum 5 years of customer service experience in logistics
- At least 3 years in a leadership role
- Strong understanding of transportation operations
- Proficiency in Microsoft Office Suite
- Knowledge of TMW or similar systems
Utilize your leadership skills to enhance customer service excellence at Titanium Transportation Group.
Contact Details:
Titanium Transportation Group Inc. Recruitment Team
