At a Glance
- Tasks: Process orders, coordinate shipments, and handle customer inquiries in a fast-paced environment.
- Company: Proudly Canadian tire and automotive service expert with a growing team.
- Benefits: Starting at $23/hour, health benefits, birthday off, and employee ownership opportunities.
- Other info: Dynamic workplace with opportunities for growth and development.
- Why this job: Join a passionate team and make a difference in customer service every day.
- Qualifications: Previous customer service experience and a valid driver's license required.
The predicted salary is between 29.7 - 36.3 $ per hour.
- Customer Service Representative
- Distribution Centre, Ingersoll
Tirecraft is a proudly Canadian owned and operated expert in tires and automotive services.
We're looking for a detail-oriented and customer-focused Customer Service Representative to join our growing Distribution Centre team in Ingersoll.
In this role, you will be responsible for processing orders, coordinating shipments, handling customer inquiries, and supporting daily operations.
We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry.
This is an hourly position with wages beginning from $23.00, based on experience.
Core Values
- Be the Hero: Go the extra mile, making someone's day, be humble, offering plus ones (+1).
- Be Positive: Passion, pride, dedicated, fun.
- Be Better: Get stuff done, desire to improve, willing to learn, try new things, great ideas, opportunity, insightful, continuous improvement.
- Do the Right Thing: Honest, no BS, team player, customer first. \"Everyone Gets Home Safe\"
Benefits
- Benefits Package including Health and Dental coverage + more
- Employee Assistance Program (EAP)
- Employee Purchase Program
- Birthday off with pay
- Ministry Certification(s) available
- Future ownership opportunities; Employee Stock Ownership Plan
Responsibilities
- Answer incoming customer calls and accurately process orders and requests in a timely manner.
Enter orders into the Costar system and pick orders with the shipping receiving dock to ensure a timely schedule and delivery.
- Communicate with customers on back-order status and provide requested information accurately and in a timely manner.
- Accurately enter and process National Accounts as required information into supplier websites to ensure accurate credit is processed.
Monitor entries, ensure supplier processes details.
Process credits upon receipt to respective customers.
- Process outgoing less than truck load (LTL) shipments.
Enter pickup requests online to respective LTL carriers.
Process required documents and provide copies to the shipper/receivers for scheduled pickup.
Receive and process incoming supplier shipments in Costar.
Verify product quantity and pricing, report any issues to the Distribution Centre/Logistics Manager, and handle discrepancies online to ensure proper credit is issued.
- Communicate with the Distribution Centre Manager any products that are missing customer pricing, ensure proper pricing levels are established.
- Communicate with the Distribution Centre Manager any in demand product but not on order.
- Process day ends in Costar when necessary to back fill for vacations.
Qualifications
- Previous customer service experience within a distribution or manufacturing facility
- Previous experience with passenger, commercial, agricultural, and off road tires
- Valid driver's license and clean abstract
- Organized with keen attention to detail and accuracy
- Passionate about customer service
Interested applicants should submit their resume via this ad.
We appreciate all interested applicants, however, only those selected for an interview will be contacted.
This position is for a new vacancy.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Customer Service Representative employer: Tirecraft
At Tirecraft, we pride ourselves on being a supportive and dynamic employer in Cambridge, ON, where our Commercial Tire Technicians enjoy a blend of independent work and teamwork in a vibrant shop environment. With competitive pay, comprehensive benefits including health and dental coverage, and opportunities for professional growth such as Ministry Certifications and potential ownership through our Employee Stock Ownership Plan, we are committed to fostering a positive and engaging workplace culture that empowers our employees to thrive. Join us and be part of a team that values passion, dedication, and continuous improvement while helping Canadians get ahead.
