At a Glance
- Tasks: Lead daily operations of heavy equipment service shops and coordinate technician workflows.
- Company: CJ Equipment Sales and Service, a leader in heavy equipment maintenance.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for professional growth.
- Other info: Join a team focused on efficiency, quality, and customer satisfaction.
- Why this job: Make a real impact by ensuring top-notch service and quality repairs in a dynamic environment.
- Qualifications: Experience in shop management and strong leadership skills required.
The predicted salary is between 67500 - 82500 $ per year.
The Service Manager is responsible for the day-to-day service operations of CJ Equipment and Joel Vachon, including the CJ Equipment shop, Joel Vachon shop, and the maintenance and repair coordination of the Joel Vachon fleet. This is a hands-on leadership position requiring a regular presence in both shops and strong coordination between technicians, Service Advisors and management.
Key Responsibilities Include:
- Shop and Technician Management
- Oversee the daily operation and workflow of the CJ Equipment and Joel Vachon shops.
- Schedule technicians across both shops based on workload, priorities, technician skill level and operational requirements.
- Maintain a regular shop-floor presence to monitor job progress, workmanship, productivity and technician needs.
- Identify jobs that are falling behind and act early to resolve delays and roadblocks.
- Ensure adequate technician on-call coverage is scheduled and clearly communicated.
- Coordinate maintenance, preventative maintenance and repair requirements for the Joel Vachon fleet.
- Prioritize repairs based on operational requirements and equipment availability.
- Monitor fleet downtime, recurring mechanical issues and units due for maintenance.
- Work with operations to minimize unnecessary downtime and ensure completed fleet repairs meet quality expectations.
- Service Advisor Leadership, SERTI and Billing
- Oversee, coach and support the Service Advisors.
- Ensure Service Advisors communicate with customers in a timely, professional and proactive manner, including repair findings, approvals, delays and completion expectations.
- Ensure work orders are opened, maintained, documented, reviewed, invoiced and closed in a timely manner.
- Promote proper and consistent use of SERTI and improve the completeness and timeliness of service data.
- Ensure technician time, repair notes, parts, outside purchases and customer authorizations are properly captured.
- Review open and aging work orders and prevent completed work from sitting unbilled.
- Quality Control
- Oversee quality control of repairs completed in both shops.
- Ensure appropriate inspections, road tests or operational tests are completed before equipment is released.
- Investigate comebacks and repeat repairs and work with technicians to correct root causes.
- Promote a culture of completing repairs correctly the first time.
- Tooling, Computers, and Diagnostic Software
- Manage shop tooling, specialty tools, diagnostic equipment, computers and related technology.
- Ensure diagnostic software, subscriptions, licences, laptops and communication adapters are current and operational.
- Identify tooling and technology investments that improve technician efficiency and shop capability.
- Maintain accountability for company-owned tooling and diagnostic equipment.
Key Performance Areas:
- Technician productivity, efficiency and effective scheduling.
- Job turnaround times and shop utilization.
- Quality of repairs, QC compliance and reduction of comebacks.
- Customer communication and satisfaction.
- Timely and accurate invoicing; open and aging work orders.
- SERTI data quality and work-order completeness.
- Joel Vachon fleet availability, downtime and preventative maintenance compliance.
- On-call coverage and availability of tooling and diagnostic technology.
Red Seal 310 T Truck and Coach Mechanic, 421A Heavy Duty Equipment Technician, 310S Automotive Service Technician is a bonus to this position.
Service Manager Heavy Equipment employer: Timmins
Timmins and District Hospital is an exceptional employer that prioritizes the health and well-being of its employees while fostering a collaborative and inclusive work culture. With a strong commitment to professional development, employees in the Occupational Health Nurse role will benefit from opportunities for growth and advancement, all within a supportive environment that values diversity and equity. Located in Timmins, Ontario, the hospital offers a unique chance to make a meaningful impact on the health of the community, ensuring that all staff feel valued and respected.
