At a Glance
- Tasks: Lead a fun team, ensure great guest experiences, and manage daily operations.
- Company: Join the Tim Hortons family, where community and teamwork thrive.
- Benefits: Flexible hours, friendly environment, and opportunities for growth.
- Other info: Exciting challenges every day in a supportive atmosphere.
- Why this job: Make a difference in your community while developing leadership skills.
- Qualifications: 1 year of experience in a similar role and a passion for hospitality.
The predicted salary is between 29700 - 36300 $ per year.
People Management
- Leads by example and demonstrates the importance of treating every team member and guest with respect.
- Assists the Restaurant Manager in recruitment and retention strategies.
- Reacts immediately to issues requiring attention during the shift.
- Provides ongoing, specific direction to team members.
- Encourages an exciting and fun work environment while motivating team members to meet goals.
- Trains, orientates and monitors new team members, using PTS and feedback binder.
- Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative).
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
Hospitality Management
- Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members.
- Responds to guests in a friendly manner while maintaining an appropriate sense of urgency.
- Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations.
- Assists in the running of company-wide incentive programs.
Operations Management
- Displays knowledge of and works in compliance with applicable legislation.
- Complies with and enforces all Tim Hortons operating standards.
- Ensures that all product and packaging is properly merchandised and stocked.
- Responsible for shift cash procedures.
- Maintains operational efficiency through use of positioning charts.
- Supervises team members to ensure primary and secondary duties are completed.
- Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies).
- Keeps current on all new information on Portal or available through Townhall meetings.
- Assists the Restaurant Manager in driving sales and transactions during their shift.
- Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.).
- Escalates to management any issues and or problems.
Health & Safety
- Works in compliance with the occupational health and safety legislation.
- Knows, understands and follows safe work practices and procedures.
- Uses or wears personal protective equipment or clothing as required.
- Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner.
- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
- Ensures health and safety policies are followed during the shift including documentation and reporting of any work-related injuries or accidents.
Requirements
- Minimum 1 year experience.
About the Company
Opportunity, flexibility and new challenges every day are just a few of the reasons you'll be happy you came on board. When you work at Tim Hortons, you'll feel right at home. It's a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We'd love for you to join the team. Because it's the people that make Tims, Tims.
Afternoon Supervisor in Peterborough employer: Tim Hortons
As a General Manager at Tim Hortons in Peterborough, you will be part of a beloved Canadian institution that values its employees and fosters a supportive work culture. With opportunities for professional growth and development, you will enjoy competitive benefits and the chance to lead a team in delivering exceptional service to our loyal customers. Join us in creating memorable experiences while being part of a brand that is deeply rooted in the community.
