Senior Operation Manager in Toronto

This full-time on-site position offers great opportunities for career growth. Come join the team that is helping scale that phenomenon and pioneer Content & Creator commerce in Canada. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

With more than 1 billion loyal users globally, TikTok is the ideal platform to deliver a brand new and exciting shopping experience to our users. TikTok is already the place where trends first surface, and where brands, creators, and consumers are already connected in meaningful ways. We are looking for passionate and talented people to join our commercial team in Canada, to help build an e-commerce ecosystem that is innovative, secure, and intuitive for our users and partners alike.

Responsibilities

• Map the category and subcategories landscape, and define priority on which segment to be developed in collaboration with partners.
• Define a go-to market strategy for a category/sub-category and build a clear roadmap to manage long-tail partners.
• Plan, execute and maintain category performance.
• Partners acquisition and onboarding: identify potential partners, build onboarding solutions (including business model suggestions, creator affiliation, partners education) and set up their mid and long-term account plan and help them grow their business sustainably on the platform.
• Work cross-functionally with internal teams and external service vendors to help partners with content on the platform.
• Come up with initiatives to continuously improve competitiveness advantage.

Qualifications

Minimum Qualifications

• Track record of delivering & exceeding sales, GMV, or other commercial goals.
• Excellent interpersonal and negotiation skills.
• A good team player, a fast learner, and open to changes.

Preferred Qualifications

• Candidates who have 5+ years of experience in e-commerce business with mixed experience in both platform side and brand/merchant side is highly preferred.
• Familiar with content platforms; experience in content-based e-commerce is highly preferred.
• Strong connections with brands and distributors are preferred.

The Company is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used to screen, assess and/or select applicants for this position.

Compensation Description

The base salary range for this position in the selected city is CAD$ 97,200 - CAD$ 140,400. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, restricted stock units and benefits.

Employees have day one access to extended health, dental, a group registered retirement savings plan (RRSP) with company match issued through a deferred profit sharing plan (DPSP), paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive paid holidays, vacation, and sick time. The Company reserves the right to modify or change these benefits programs from time to time, with or without notice subject to compliance with local laws.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us.