At a Glance
- Tasks: Provide software support via phone and email for tax software.
- Company: Join Thomson Reuters, a leader in trusted content and technology.
- Benefits: Flexible work arrangements, mental health days, and comprehensive benefits.
- Other info: Opportunities for career growth and community involvement.
- Why this job: Make a real-world impact while working from home in a supportive environment.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 42750 - 52250 $ per year.
Duties and Responsibilities:
- Provide support to clients by telephone and email for our various tax software.
- Apply company policy and procedures to resolve customer issues.
- Log requests from clients with respect to the issues they encounter.
- Participate in software quality control testing.
- Identify and log issues reported by clients.
- Apply active listening skills to diffuse a potentially tense customer interaction.
- Work will be performed 100% from home.
Required Qualifications:
- Minimum of 1 year of relevant work experience in customer service.
- Bachelor's Degree or equivalent experience.
Assets:
- University degree in taxation or related field (accounting, finance, administration).
- H&R Block tax course graduate.
- Good knowledge of the accounting cycle and/or experience in an accounting office.
- Interest for taxation.
Preferred Qualifications:
- Bilingualism (French and English) is an asset.
- Demonstrated ability to work collaboratively and cross-functionally.
- Strong time management skills and ability to manage multiple priorities.
- Ability to perform well under pressure.
- Good communication (verbal & written).
- Strong problem-solving abilities.
- Ability to generate innovative approaches and solutions to problems.
- Team player with a flexible attitude and approach.
- Willingness to learn additional products and services as needed to meet client demands.
What's in it For You?
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges.
- Industry Competitive Benefits: We offer comprehensive benefit plans including flexible vacation, mental health days off, retirement savings, tuition reimbursement, and resources for wellbeing.
- Culture: Globally recognized for inclusion and belonging, flexibility, and work-life balance.
- Social Impact: Make an impact in your community with our Social Impact Institute.
- Making a Real-World Impact: We help our customers pursue justice, truth, and transparency.
About Us:
Thomson Reuters informs the way forward by bringing together trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media.
Agent au soutien/Support Agent in Toronto employer: Thomson Reuters
Thomson Reuters is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their projects and contribute to cutting-edge AI solutions. Located in a vibrant tech hub, the company offers competitive benefits, continuous learning opportunities, and a commitment to employee growth, making it an ideal place for those looking to make a meaningful impact in the field of AI.
